Soccer Casino - Das Guthaben des Spielers wurde ungültig.

Dear All,

I see that I can write a problem with you that happened to me with Soccer Casino. I want to write this for other players as well.

Soccer The bookmaker where I played Casino games took the whole amount of money from me (around 19000 RSD). When I contacted them via e-mail they wrote me that I had gambled on other games and sent me a listing in which it is clear that there was some system error. I have not played such games.

They did not accept my complaint. I think it's a theft of players by Soccer Bookmaker.

Poštovani,

Vidim da kod Vas mogu napisati problem koji mi se desio sa Soccer Casinom. Želim ovo da napišem i zbog drugih igrača.

Soccer Kladionica na kojoj sam igrao Casino igre mi je oduzela ceo iznos novca (oko 19000 RSD). Kada sam ih kontaktirao putem e-maila napisali su mi da sam se kockao na druge igre i poslali mi listing u kome se jasno vidi da je bilo neke sistemske greške. Takve igre nisam igrao.

Nisu mi uvažili reklamaciju. Smatram da je to krađa igrača od strane Soccer Kladionice.

Dear Boka11,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would try to contact the casino. Did you played with bonus money? Are your winnings related to sports betting or casino games? Did the casino provide you any explanation? Also please, if yo have any proof or conversation between you and the casino regarding the case send it to nikolas.b@casino.guru. Looking forward your answer.

Best regards,

Nick

Dear All,

Thanks a lot for the quick engagement. In case you need anything else, I am at your disposal.

I hope you solve the case. And as for the reputation of Soccer Bookmaker, feel free to downgrade it to below 4, and that’s too much for them.

I didn't play with bonus money. Winnings are tied to casino games. I will send you an e-mail from the previous e-mail correspondence with the casino.

Poštovani,

Hvala puno na brzom angažovanju. U slučaju da treba još nešto stojim na raspolaganju.

Nadam se da ćete rešiti slučaj. A što se tiče reputacije Soccer Kladionice možete je slobodno smanjiti na ispod ocene 4, i to im je previše.

Nisam igrao sa bonus novcem. Dobici su povrzani sa kazino igrama. Poslacu Vam na mail iz prethodnog maila prepisku sa kazinom.

Dear boka11,

We have checked your e-mails and we sent you 1 more request. Looking forward your answer.

Dear,

I sent you the additional information you requested.

Greeting

Poštovani,

Poslao sam Vam dodatne podatke koje ste mi tražili.

Pozdrav

Dear Boka, we have checked your proofs which you provided us. Now we are trying to contact the casino to join this case to help us resolve it.

We still could not reach the casino. We are now extending the timer by 7days. Could you please advise if you have any news regarding your case?

Dear All,

I cannot advise you because it is not clear to me whether it is a matter of system errors or theft. I just see that there are other clients complaining about Soccer Casino.

Best regards.

Postovani,

Ne mogu da Vas posavetujem jer ni meni nije najjasnije da li se radi o sistemskim greškama ili kradji. Vidim samo da ima i drugih klijenata koji se žale na Soccer Casino.

Srdačan pozdrav.

Unfortunately, we haven't receive any answer from the casino. We are now forced to close the complaint as "unresolved" as the casino did not respond to us and the rating may be deducted. The casino can reopen the complaint anytime. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru