Spin Million Casino - Der Spieler hat Schwierigkeiten, die KYC-Verifizierung abzuschließen.

For more than a week and a half I have been trying to withdraw 400 euros from the spin million site. They keep canceling my withdrawal and asking me for the documents I sent them at least 8 times.

Ha da più di una settimana e mezzo che cerco di prelevare 400 euro dal sito spin milion. Continuano ad annullarmi il prelievo e chiedermi i documenti che gli ho inviato almeno 8 volte.

Dear Giuseppina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided and when exactly? Have you received any explanation from the casino about what is wrong with your documents?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening then I sent 6 times the photo of the identity document, the bill and the card in which to load the money. I've been doing this for 2 weeks. Also I wrote to them in the casino chat and they keep telling me to send the documents, even though I have already done so. Then they ask me to insert them in the gaming account documents but having exceeded the loadable documents threshold I can no longer put them. I also asked if they could delete them so that I could put them more clearly and they said no.

Buonasera allora io ho mandato per ben 6 volte la foto del documento d'identità, della bolletta e della carta in cui caricare i soldi. Questo lo faccio da 2 settimane. Inoltre gli ho scritto nella chat del casinò e continuano a dirmi di inviare i documenti, nonostante lo abbia già fatto. Poi mi chiedono di inserirli nei documenti del conto gioco ma avendo superato la soglia dei documenti caricabili non posso più metterne. Ho anche chiesto se potevano eliminarli in modo che potevo metterli in maniera più chiara e mi hanno detto di no.

Thank you very much Giuseppina for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Giuseppina,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Spin Million Casino to join us and help us resolve the player's issue.

That is fine

Va bene

Good evening, may I know at what point with the resolution of the problem? I still haven't received my money or any response

Buona sera, posso sapere a che punto con la risoluzione del problema? Io ancora non ho ricevuto i miei soldi e nemmeno alcuna risposta

Good evening, may I know at what point with the resolution of the problem? I still haven't received my money or any response

Buona sera, posso sapere a che punto con la risoluzione del problema? Io ancora non ho ricevuto i miei soldi e nemmeno alcuna risposta

Dear Giuseppina,

Unfortunately, we haven't hear any respond from the casino yet. We will give them 7 more days to provide an answer otherwise we will be forced to close the complaint as unresolved, which may negatively affect the casino's rating.

Ok let's hope it goes well because it's not fair to lose money like this anyway thanks

Ok speriamo che vada bene perché non è giusto perdere i soldi così comunque grazie

Dear Giuseppina,

Unfortunately, as you can see, we still haven't receive any respond from the casino. Based on that we will be now forced to close the complaint as unresolved. I'm really sorry that we could not help you out more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any oher trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru