Spin247 Casino - Die Kontoüberprüfung des Spielers wurde verzögert.

Have been waiting for more than a week for any request to confirm the document, I wrote the live chat several times because the verification always takes almost half an hour and then it means 3-4 working days I have already photographed and sent my passport

Warte seit über einer Woche auf irgendeine Aufforderung der Dokumentenbestätigung habe mehrmals den livechat angeschrieben da dauert die Verifizierung immer fast ne halbe std und dann heißt es 3-4 working days habe meinen pass schon fotografiert und geschickt

Dear Mud,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please specify when exactly you have requested your withdrawal and started the verification process? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

On May 21st I applied for the payment.

Yesterday on May 30th I wrote the livechat again and saved the history. I send it to you to thank you very much

Am 21.05 habe ich die Auszahlung beantragt.

Gestern am 30.05 habe ich nochmals den livechat angeschrieben und den Verlauf gespeichert diesen schicke ich euch noch zu vielen Dank

Mud, please forward it to my email address petronela.k@casino.guru. Thank you in advance.

I sent them!

Habe ich ihnen geschickt !

Thank you very much Mud for your quick reply and forwarding all the relevant communication. I will set the timer for 7 days and ask you to keep me updated about your pending withdrawal. Thank you in advance.

Dear Mud,

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Nothing came !!

Nix gekommen !!

Thank you very much Mud for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mud,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Can you specify where is the problem with player’s verification process, please?

Hello Mud,

Please can you provide your username for Spin247 so we can look into the issue.

Many thanks,

Spin247

Dear Mud,

Please provide your username for further investigation. Thank you.

On June 12th, bank details have not been transmitted since then !!

I was told that I would receive a text message confirming the transfer within 2 days !!

Am 12.6 Bankdaten übermittelt seitdem keine rückmeldung!!

man sagte mir ich würde innerhalb von 2 Tagen eine sms über die Bestätigung der Überweisung bekommen !!

Thank you for the information Mud, I will now extend the timer by another 7 days. Keep me updated if anything changes, please.

Still nothing can you contact them again please?

Immer noch nichts könnt ihr die bitte nochmal kontaktieren ??

just got a sms with the request to contact the support from the casino and what I got there again as an answer is really hard to beat

bekam Eben ne sms mit der Bitte den Support vom Casino zu kontaktieren und was ich dort wieder als Antwort bekommen habe ist wirklich nicht mehr zu übertreffen sende euch den Mitschnitt mit

Dear Mud,

I am afraid that in this case we can’t do anything else than wait. Casino has no influence on situation when payment provider is experiencing problems with payments. I understand your frustration even when your withdrawal request lasts more than usual, but please be patient.

And now ??

Und jetzt ??

Is your account verified now?

Yes, I have submitted all the necessary documents !!

Ja alle erforderlichen Unterlagen habe ich eingereicht!!

Dear Mud,

You have submitted all the necessary documents but I’d like to know if your account is fully verified now? May I consider this complaint as resolved? Please, let me know.

Unfortunately it has not yet been resolved. The money has still not been sent

Leider ist es noch nicht gelöst das Geld wurde noch immer nicht geschickt

Withdrawal process can be really time consuming issue, especially if this is your first withdrawal experience. I’ll extend timer by 7 days hoping that it would be enough time for Casino to complete verification and pay you your winnings. Please, let me know if there will be any progress.

Dear Mud,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello I still haven't received anything from Spin247 and just now I won again at the casino and cashed out € 60 !! I hope you can help me to get my money.

Hallo ich habe noch immer nichts von Spin247 erhalten und gerade eben habe ich wieder in dem Casino gewonnen und hab 60€ ausgecasht!! Ich hoffe ihr könnt mir helfen damit ich mein Geld bekomme.

Dear Spin247 Casino,

I would like to ask you for explanation of this situation and also if you could provide player's game history to my email address: viliam.v@casino.guru.

Hi Mud27 and Viliam,

After further investigation we have noticed you previously did not meet our minimum withdrawal rate

As stated in our terms and conditions, section 9 point 59 "If you have not made a deposit there is a minimum withdrawal of €100".

As you have now requested a further €60 you should now qualify to withdraw. Please contact our support team and they will be able to provide more information on the matter.

We apologise for any confusion caused and we hope this provides some clarification. Please let us know if there is anything else we can assist you with.

Many thanks,

Spin247

Dear Mud,

please note that if payment provider is experiencing problems with payments, Casino have nothing to do in this situation. Give them some time for fix this situation and they will contact you as they said in live chat.

I really would have liked more support from you the answers of the casino are not correct that is obvious. it is not a matter of right, how long should you wait because I will now take action against it because of others.

Hätte mir echt von euch mehr Unterstützung gewünscht die Antworten des casinos sind nicht korrekt das ist doch offensichtlich. da geht es nicht mit rechten Dingen zu wie lange soll man denn warten ich werde jetzt noch auf anderen wegen dagegen vor gehen.

Hello Mud,

is there anything new regarding this situation?

Dear Mud,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They just don't want to pay, there are no plausible reasons or answers why they don't pay, it's just the same thing all the time, you're just put off. If you look at the other complaints, Spin 247 is already systematically very dubious !! Can't you do anything anymore?

Die wollen einfach nicht bezahlen es gibt keine plausiblen Gründe oder antworten warum sie nicht zahlen es ist kommt ständig nur das selbe man wird nur hingehalten. Wenn man sich mal die anderen Beschwerden ansieht ist es ja schon systematisch bei Spin 247 sehr unseriös!! Könnt ihr nichts mehr machen ??

That was the last result of my request at the live chat !!

Das war das letzte Ergebnis meiner Anfrage Beim live Chat !!

And if you ask what exactly is the problem, maybe I can help with the solution, it means we can't tell you more, but we will contact you.

And that for three months

Und wenn man fragt was genau ist denn das Problem vielleicht kann ich ja bei der Lösung helfen, heißt es mehr können wir ihnen nicht sagen aber wir melden uns.

Und das seit drei Monaten

Dear Casino,

Did you already fix the problem with payment provider? It is already quite long period.

To make this clear to you again, take a look at the date of the first payout

Um ihnen das noch mal zu verdeutlichen schauen sie sich mal das Datum der ersten Auszahlung an

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.