Spinamba Casino - Der Spieler kann seine Gewinne nicht abheben.

Hello, it's annoying. I don't get the 2000 euros paid out. Should only present certificates from credit cards that have long been canceled by me. I do not accept that. I no longer have the credit cards. I have now threatened court, lawyer and regulator. This really sucks. They want money directly from me

Hallo, es nervt. Bekomme die 2000 Euro nicht ausgezahlt. Soll erst Bescheinigungen vorlegen von Kreditkarten die schon bei mir lange gekündigt sind. Ich sehe das nicht ein. Ich habe die Kreditkarten nicht mehr. Ich habe jetzt gedroht mit Gericht , Anwalt und Aufsichtsbehörde. Das ist echt zum Kotzen. Geld wollen sie direkt haben von mir

Dear mikescheffler1977,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise when was the last time you deposited using this credit card?

Have you tried explaining this to the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Several months ago. Yes, something has already been paid out a few times. It has never been without problems. The best thing was when they wanted a credit card from Klarna

As proof where no map exists.

Well, that really sucks. They scare the customers away

Vor mehreren Monaten. Ja es wurde schon paar mal was ausgezahlt. Es war nie ohne Probleme. Das beste war als sie von Klarna eine Kreditkarte wollten

Als Nachweis wo keine karte existiert.

Naja, das ist echt so ätzend. Die vergraulen sich die Kunden

Now all of a sudden it works. It will be paid

Jetzt auf einmal geht es doch. Es wird ausgezahlt

Thank you for your reply, mikescheffler1977. Do I understand correctly that you now have a pending withdrawal?

Yes,

Ja,

Thank you, so let's wait, and hopefully, you will receive your withdrawal soon. We usually give casinos 2 weeks to process each payment. I will keep this complaint opened and if there is no development, we will intervene. Please, keep us updated.

Dear mikescheffler1977,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.