Spinanga Casino - Der Rückzug des Spielers hat sich verzögert.

I am writing here because the withdrawal form keeps logging me out.

On June 18, 2024, I requested a withdrawal of 450 euros. According to your policy, it should take 3 days after the request, and that time has already passed. I have contacted you via chat about six times, and I keep getting the runaround. They say my request is in process, that the financial department handles it, that I shouldn't worry because I'll have it soon, and that it should be resolved by now. In fact, I was given a KYC email and wrote to them, but I have not received any response.

I would appreciate it if you could assist me as I need that money, which is rightfully mine.

Thank you very much in advance.

Les escribo por aqui ya que por el formulario de retiros me saca a fuera siempre.

El día 18 de junio de 2024 solicite un retiro de 450 euros, según su política son 3 días después de la solicitud y ya han pasado. Por medio del.chat les he escrito unas 6 veces y me Dan largas de que si esta en curso mi solicitud, que eso lo lleva el departamento financiero, que no me preocupe que en breve lo tendré, que ya debería estar resuelto, de hecho me dieron un mail del KYC y les escribí y no he obtenido ninguna respuesta.

Agradecería que me pudieran ayudar ya que necesito ese dinero que es mío.

Muchas gracias de antemano

Hello Ignacio032017,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you forward the KYC documents? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good morning and first of all thank you, the first thing is that I have not sent any document since in my profile tab, where it says verification, it says that my account does not need verification, I have attached a photo. The profits were with real money since I made a deposit of 50 euros, today was the last time I spoke with them through the chat and yesterday by email because they told me the same thing from the chat to the KYC.

Buenos días y ante todo mil gracis, lo primero es que no he enviado ningún documento ya que en la pestaña de mi perfil, donde pone verificación me pone que mi cuenta no necesita verificación, adjunto foto. Las ganancias fuero con dinero real ya que hice un deposito de 50 euros, hoy mismo ha sido la última vez que he hablado con ellos por el chat y ayer por correo porque me lo dijeron los mismo del chat al KYC.

Finally, the money is on my card, you can now close the complaint, thank you for everything.

All the best.

Por fin, el dinero ta esta en mi tarjeta, ya podéis cerrar la queja, gracias por todo.

Un saludo.

Dear Ignacio032017,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru