SpinGenie Casino - Der Spieler kann sein Konto nicht verifizieren.

Good morning, I received an email with an offer to register and make a deposit that would receive 108 free spins, but I didn't receive the spins, I can't use the deposited amount, and they don't validate my documents to withdraw my money from the app, no I can chat on chat no one responds and I can't speak on email no one responds.

Bom dia, recebi um e-mail com uma oferta para me cadastrar e fazer um depósito que receberia 108 giros grátis, porém não recebi os giros,não posso usar o valor depositado,e não validam meus documentos para retirar meu dinheiro do aplicativo,não consigo conversar no chat ninguém responde e não consigo falar no e-mail ninguém responde.

Hello LEIDIANE,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinGenie Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear LEIDIANE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.