Spinia Casino - Der Rückzug des Spielers wurde verzögert.

I've been waiting for a payout for 12 days ... you wanted to see my account statement I sent it to you ... this day write to me tomorrow the money will be on your account tomorrow .. nothing but lies ... this casino is a scam ... please don't play here and rather waste your hard-won money somewhere else ..

Ich warte seit 12 tagen auf eine auszahlung...sie wollten mein kontoauszug sehen den habe ich ihnen geschickt...jesen tag schreiben sie mir morgen kommt das geld morgen ist es auf ihr konto.. nichts aussee lügen...dieses casino ist ein betrug...bitte spielt nicht hier und verschwendet lieber eues hart erkrampfte geld irgentwo anders..

Dear Bes,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you received any confirmation from the casino regarding successful KYC verification?

Have you tried contacting the casino regarding this issue? If yes, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Bes,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.