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They blocked my access, in fact I had withdrawn 1000 pesos but the approval of the withdrawal by the casino was still pending, what bothered me the most is that I was playing roulette and in fact I was winning almost 500 pesos later when an error suddenly appeared on my session, they canceled my withdrawal, the 1000 pesos returned to my real balance of ganabet, immediately the casino closed my live session and I wanted to enter and it appears as a blocked user, leaving a real balance of 1300 to 1400 Mexican pesos

me bloquearon elacceso,de hecho habia retirado 1000 pesos pero aun estaba pendiente la aprobacion del retiro porparte del casino,lo que me molesto mas esq estba jugandoen la ruleta y de hecho iba ganando casi los 500 pesos mas tarde cuando salio error de repente en mi sesion,me cancelaron el retiro,los 1000 pesos regresaron a mi balance real de ganabet,enseguida el casino cerro mi sesion en vivo y quise entrar y aparece como usuario bloqueado,quedando un balance real de 1300 a 1400 pesos nexicanos

Hello jorgecadena750,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GANABET Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

HELLO NICK, IN FACT, I LEAVE THAT ACCOUNT FOR THE PEACE, I FOCUSED ON SPECIFYING EACH ONE OF MY DATA, I OBTAINED A PROFIT, I WANTED TO WITHDRAW 2000 PESOS, AND AT THE MOMENT OF SENDING MY DOCUMENTS I GET A LEGEND THAT MARKS ERROR

HOLA NICK,DE HECHO DEJE POR LA PAZ ESA CUENTA,ME ENFOQUE EN PRECISAR CADA UNO DEMISDATOS,OBTUVE GANANCIA,QUISE RETIRAR 2000 PESOS,Y AL MOMENTO DE MANDAR MIS DOCUMENTOS ME SALE LEYENDA QUE MARCA ERROR

Hello jorgecadena750,

Did you try to send them the verification documents to their e-mail address? Did they respond to any of your e-mail so far?

Dear jorgecadena750,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.