StickyWilds Casino - Die Überprüfung des Spielers verzögert sich.

I have requested a withdrawal of 4000. I've been waiting for my account to be verified for a week now. They delay it so long that you gamble away all the money beforehand. In the meantime I only have 1500.- Although they have had all the documents for a long time, one is only put off.

Ich habe eine Auszahlung von 4000 beantragt. Seit einer Woche warte ich schon auf die Verifizierung meines Konto. Sie zögern es so lange hinaus das man vorher das ganze Geld wieder verspielt. Mittlerweile habe ich nur noch 1500.- Obwohl sie schon lange alle Dokumente haben wird man nur vertröstet.

Hello ewaldhatz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StickyWilds Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, thank you for your efforts

My account has now been verified.

Now I'll probably wait the same amount of time for the payout.

Will definitely not play at this casino again.

is not recommended

Best regards, ewi

Hallo vielen Dank für ihre Bemühungen

Mein Konto wurde mittlerweile Veriefiziert.

Jetzt warte ich wahrscheinlich gleich lange auf die Auszahlung.

Werde in diesem Casino sicher nicht mehr spielen.

ist nicht zu empfehlen

Mit freundlichen Grüßen ewi

Thank you ewaldhatz for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick