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I have an issue with Superboss Casino. They are not approving my withdrawal despite the fact that I have deposited using both a card and cryptocurrency. I am being asked to wait for a verification process which takes 21 days, even though they claim that withdrawals in cryptocurrency are processed within 30 minutes.

Имам проблем с superboss casino не ми одобряват тегленето при положение че съм депозирал през карта и през крипто трябвало да изчакам някаква проверка която однемала 21 дни при положение че пишат че ако теглите в крипто парите идват до 30 минути

Hello ziqaooo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, the verification process runs from September 27, 2024.

All documents have been verified since then, including my phone number, I deposited with crypto twi, as before I was told that I had to deposit with crypto to be able to withdraw in crypto.

I have deposited separately through my card, which is fully verified by them, but since 27.09.2024 my withdrawals have been in pending mode, I am beginning to doubt whether this is not a fraud and whether they will ever pay me the money

I last spoke to the sport who told me that my account has been sent for further verification which can take up to 21 days, this has never happened to me in any other casino.

Greetings to the team and I hope you will be able to help me !!!

Здравейте процеса по проверка тече от 27.09.2024г.

Всички документи са вердифицирани от тогава включително и телефония ми номер е потвърден депозирал съм с крипто туи като преди това ми казаха че трябвало да депозирам с крипто за да мога да тегля в крипто .

Отделно съм депозирал и през своята карта която е напълно вердифицирани от тяхна страна но от 27.09.2024 тегленията ми стоят в изчакваш режим вече почвам да се съмнявам дали това не е измама и дали въобще някога ще ми исплатят парите

За последно говорих с спорта който ми каза че акаунта ми е изпратен на допълнителна проверка която може да отнеме до 21 дни това нещо не ми се е случвало до сега в никое друго казино.

Поздрави на екипа и се надявам да успеете да ми помогнете !!!

Hello ziqaooo,

As advised above, verification and withdrawals take up to 14 days so until then I can only recommend to wait.

Please let us know when the recommended time frame passes or if any other issue would occur during that time.

Regards,

Nick

Dear ziqaooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.