Sushi Casino - Der Spieler behauptet, dass sich die Auszahlung verzögert.

Hello everyone,

On July 10th, I made a withdrawal at the mentioned casino. I should note that I have successfully made withdrawals before and I am already verified.

The mentioned casino processes withdrawals within 72 hours (which means you have to wait at least 72 hours).

Today, after waiting at least 72 hours, my withdrawal was canceled without any explanation via email or otherwise.

The support informed me that I needed to verify myself again, which I did, but now I have to wait another 72 hours for my withdrawal.

The support emphasized: You are now verified for the moment.

I can only withdraw a maximum of 700€ per transaction on the website, which means I have to leave the rest of my money in my account there. It seems like the casino is trying to stall me so that I end up gambling away all my money.

Can someone please help me retrieve my money?

Best regards,

Hallo zusammen,

ich habe im besagten Casino am 10.7 eine Auszahlung getätigt. Ich muss dabei sagen das ich bereits erfolgreiche Auszahlungen hatte und bereits verifiziert bin.

Bei dem besagten Casino werden Auszahlungen innerhalb von 72h bearbeitet (Was da soviel heißt wie man muss min. 72h warten.)

Heute wurde meine Auszahlung auf die ich min. 72h gewartet habe storniert. (ohne Begründung per Mail oder sonstiges).

Der Support hat mir mitgeteilt ich müsste mich Verifizieren was ich dann gemacht habe aber auch wieder 72h warten auf meine Auszahlung.

Die Betonung des Support Mitarbeiters war: Momentan sind Sie nun verifiziert.

Ich kann maximal nur 700€ auf der Webseite Auszahlen pro Transaktion muss also alles andere auf meinem Konto dort lassen. Das Casino versucht mich nun hinzuhalten das ich all mein Geld verzocke.

Kann mir hier bitte jemand weiterhelfen an mein Geld zu kommen.

Viele Grüße

Dear Playahstyle93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

The thing is that I was already verified and the payout was processed.

However, the process is deliberately drawn out and documents are required that were already available and had been checked.

Hallo,

die Sache ist ja das ich schon verifiziert war und die Auszahlung bearbeitet worden ist.

Allerdings wird hier extra der Prozess in die Länge gezogen und Dokumente gefordert die bereits vorhanden und geprüft worden waren.

Dear Playahstyle93,

Have you received your withdrawal from the casino yet?

Dear Playahstyle93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.