Svenplay Casino - Der Spieler hatte Probleme mit einem Spiel.

Yesterday I deposited 25 euros with Sven Play so far so good then I wanted to start playing the first game it was called oops because what went wrong the next suddenly there was no more money and Gonzo said the game does not exist .. I tried it in the chat and also sent 2 screenshots where you saw the error. Heer said that it was not due to the casino but to my laptop. So in other casinos I can play the games that are not running without any problems, what should I do now?

Ich habe gestern 25 Euro bei Sven Play eingezahlt so weit so gut dann wollte ich anfangen zu spielen beim ersten Spiel hiess es upps da ist was schiefgelaufen beim nächsten war auf einmal kein geld mehr da und bei Gonzo hieß es das Spiel ist nicht vorhanden.. ich probierte es beim Chat und schickte auch 2 Screenshots wo man den fehler sah der heer meinte das es nicht an dem Casino sondern an meinem Laptop läge. Also in anderen casinos kann ich die Spiele die dort nicht laufen problemlos spielen, was soll ich jetzt machen?

Dear Lolek100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Would you be so kind and send me all the relevant communication between you and the casino together with any other supporting evidence (screenshots), so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I will be waiting for your reply patiently.

Best regards,

Kristina

I sent you the screenshots

Ich hab ihnen die Screenshots geschickt

Thank you for your email, Lolek100. Are you able to reach your game history? Would you be so kind and forward it to me as well? Thank you in advance.

What course of the game? I can't play any slot

Welchen Spielverlauf? Ich kann an keiner Slot spielen

The game history can usually be found in the player's account, or you can request it from the casino's support.

It's done, I can now play after you have verified me 3 times .. Anyway, thanks for the effort

Hat sich erledigt ich kann da jetzt Spielen nachdem sie mich 3 mal Verifiziert haben.. Trotzdem danke für die Mühe

Lolek100, thank you for the update. Do I understand correctly that the issue was resolved? Do I have your permission to close this complaint, or is there anything else I could help you with?

Dear Lolek100,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Can you close thank you very much

Können sie Schließen vielen dank

Thank you, Lolek100. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.