Turbico Casino - Der Spieler möchte sein Konto wieder eröffnen.

Hello, I had my account blocked at turbico wanted to open it again after a while because I was asked questions. 1 question I misunderstood because everything was in English although I've done it several times. 1 question was wrong to say now that I had game problems and all my accounts got banned at this mga casino provider but i assure you i have no game problems or english problems would be great if you could do something thanks in advance best regards Rafaele S***

Hallo ich hatte mein Konto bei turbico sperren lassen wollte es nach einiger Zeit wieder öffnen da wurden mir Fragen gestellt 1 Frage habe ich falsch verstanden weil auch alles auf englisch war obwohl ich es schon mehrere Male gemacht habe 1 frage war falsch jetzt sagen die ich hätte spiel probleme und alle meine Konten wurden gesperrt bei diesem mga casino Anbieter aber ich versichere Ihnen ich habe keinerlei spiel probleme ehr englisch probleme wäre super wenn sie da was machen könnten vielen dank in voraus mit freundlichen Grüßen Rafaele S***

Dear Opop00,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are trying to reopen your account?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, unfortunately I don't have those, but I was asked questions and I answered 1 wrongly and then it said I had game problems. I wasn't just blocked in this casino, but in all casinos with the same label, it would be enough for me if they did that again could take out and I can register anywhere again because of 1 wrong question to act like that I find really ridiculous or

Hallo die habe ich leider nicht aber mir wurden fragen gestellt und 1 habe ich falsch beantwortet und dann hiess es ich hätte spiel probleme ich wurde ja nicht nur in diesem casino blockiert sondern bei allen casinos mit dem selben Label mir würde es reichen wenn die das wieder raus nehmen könnten und ich mich wieder überall anmelden kann wegen 1 falschen frage so zu handeln finde ich schon richtig lächerlich oder

Thank you for your reply, Opop00. Please understand, that we can’t penalize the casino for closing your account or for refusing to reopen it. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

If there are no funds being held by the casino, I’m afraid, there’s not much we could do for you.

Please let me know if there is any additional information, or if I have overlooked something, but I’m afraid I will be forced to reject your complaint. Thank you for your understanding.

Dear Opop00,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

It would be great if you asked about the alleged game problems because there was a misunderstanding as to whether you could remove the ban and I can register anywhere again. I just misunderstood one question because you can't say I have game problems. I have it myself already tried can't do anything maybe you will have better luck many thanks in advance kind regards Rafaele S***

Es wäre super wenn sie mal fragen würden wegen der angeblichen spielprobleme weil es ein Missverständnis war ob sie die sperre wieder raus nehmen und ich mich wieder überall anmelden kann ich habe doch nur eine Frage falsch verstanden da kann man nicht behaupten ich hätte spielprobleme habe es selbst schon versucht kann nichts machen vielleicht haben sie mehr glück vielen dank in voraus mit freundlichen Grüßen Rafaele S***

I am sorry, but this is not something we could help you with, as we are not in a position to force casinos to reopen players' accounts. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.