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Hello, I have a main account, everything is fine with it, but here it has an FTN account, and it was blocked without specifying the reason, immediately after the withdrawal request, the account was verified, the conclusions were already made, and everything was approved, in fact this is probably mine 4 or 5 withdrawals

I contacted technical support, they didn’t name the reason for the blocking according to the rules, they say that this is such a periodic check of the game history, they don’t say the timing of this check, just wait and write to us every day

Saved all correspondence.

Здравствуйте,у меня есть основной аккаунт, с ним все хорошо, но вот в нем есть FTN аккаунт,и его заблокировали не обозначив причину,сразу после запроса вывода средств,аккаунт верифицирован,выводы уже были,и всё одобряли, по факту это мой наверное 4 или 5 вывод средств

В техподдержку обращался, причину блокировки по правилам не назвали,говорят что это такая периодическая проверка игровой истории,сроки этой проверки не говорят,просто ждите и пишите нам каждый день

Переписку всю сохранил

Dear makon257,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vbetcrypto Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Account is about 5-6 months old

I only play slots, sometimes live casinos

No bonuses, only with your own funds

Аккаунту примерно 5-6 месяцев

Играю только в слоты,иногда в лайф казино

Без бонусов,только с своих средств

I will add, I am registered on vbet.com, they have a main account with the main currency, I have it in CAD (Canadian dollars) and have a second internal account, this is FTN (cryptocurrency) I play actively on both accounts, both accounts are green (verified), and on my FTN account I had about 1300 with something FTN which is about 1150 usd or 1450 cad, when I requested a ftn withdrawal to my wallet, they blocked me on 06/19/23

Добавлю,я зарегистрирован на vbet.com,у них есть основной аккаунт с основной валютой у меня это CAD(канадские доллары) и есть второй внутренний аккаунт это FTN(криптовалюта) играю активно на обоих аккаунтах,оба аккаунта зелёного цвета(верефицированы),и на FTN аккаунт у меня было примерно 1300 с чем-то FTN что примерно 1150 usd или 1450 cad,при запросе вывода ftn на мой кошелёк меня и заблокировали 19.06.23

Thanks for your reply, makon257.

Do I understand correctly the correct website for both of your accounts is https://www.vbet.com/ and not https://www.vbetcrypto.com/ ?

Could you please send the correspondence between you and the casino regarding the issue to my email at tomas@casino.guru ?

Yes, that's right, the site vbet.com, only this is one account, and inside it you can switch to an FTN account (this is a cryptocurrency)

Sent all messages

Да,всё верно сайта vbet.com,только это один аккаунт,а внутри него можно переключиться на FTN аккаунт(это криптовалюта)

Отправил все переписки

My account was unblocked and my funds returned, the problem is solved

Мне разблокировали аккаунт и вернули средства,проблема решена

Dear makon257,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru