VIDAVegas Casino - Die Auszahlung des Spielers wurde konfisziert.

Hello, how are you? I've been depositing at this casino for 2 months, and my account is already verified. They give bonuses on Telegram every day. I won a bonus and managed to complete the rollover, so I requested a withdrawal. They withheld the withdrawal and didn't return the money to my account, even though it's a small amount. I don't think it's right for them to offer bonuses just to deceive users when they aren't going to pay.

Olá tudo bem já depositei 2 meses nestas casa ,minha conta já está verificada ,eles dão Bônus no telegram todos os dias ,Eu ganhei um bônus e consegui completar o rollover fiz o saque ,eles reteram o saque e não devolveram para a conta ,e olha que e pouco dinheiro ,então não acho certo darem bônus pra enganar o usuário já que não irão pagar

Dear Caniggia2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the casino confiscated R$124 (dispute value)?
• Have you received any explanation from the casino regarding the confiscated winnings? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for the support, they've made the deposit again with the correct amount now, everything is ok so far

Obrigado pelo apoio,eles fizeram novamente o depósito com o valor correto agora, está tudo ok até o momento

Thank you for your reply, Caniggia2021. Do I understand correctly that the issue has been resolved?

In this photo you can see that the last payment has no value, the second one has no value and there is no transaction number, so they haven't actually paid, it's very difficult for this company.

Nesta foto vocês conseguem ver que o último pagamento está sem valor ,o que tem valor é o segundo e não tem número de transação,então na verdade não pagaram , é bem difícil está empresa

You can cancel the complaint, it has already been resolved.

Pode cancelar a reclamação,já foi resolvido.

Dear Caniggia2021,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina 

Casino.Guru