Viggoslots Casino - Die Gewinne des Spielers wurden beschlagnahmt.

I won 75 € on Viggoslots on 24.2 through free spins, which I submitted for payout once as 50€ and 25€. Knowing that the 25€ would be cancelled, that's the way it was back then when they reduced it. Now they are not paying out anything at all, because apparently, I have broken the bonus terms 2.1.4 For players who achieve a win from free spins without deposit requirement on Viggoslots.com, the maximum payout is 50€ or the same value in another currency. I really don't understand. Why isn't the remainder cancelled?

Ich habe am 24.2 bei Viggoslots durch Freispiele 75 € gewonnen die ich einmal 50€ und 25€ zur Auszahlung brachte. Mit dem Wissen das die 25€ storniert werden. War damals so da haben die das gekürzt. Jetzt zahlen sie gar nichts aus , weil ich gegen die Bonusbedingungen verstoßen haben soll 2.1.4 Für Spieler, die einen Gewinn aus Freispielen ohne Einzahlungspflicht bei Viggoslots.com erzielen, beträgt die größtmögliche Auszahlung 50€ oder den gleichen Wert in anderer Währung. Verstehe ich wirklich nicht. Warum wird der Rest nicht storniert?

Dear davidmikalo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that your entire winnings were accumulated from a free bonus and later voided completely?
• Could you please advise if you redeemed any free bonuses from this casino in the past?
• Was your account, including the payment method, fully verified?

If you have recently played with real money, and the latest free bonus was activated after your real money play, kindly send any relevant supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good afternoon, thank you very much for your effort.

Viggoslots credited the €50 back to my player account so that I could pay it out.

The case can be closed

Thank you

Guten Tag, vielen Dank für Ihre Mühe.

Viggoslots hat mir die 50€ zurück Gebucht auf mein Spieler Konto, so daß ich diese auszahlen Konto.

Der Fall kann geschlossen werden

Vielen Dank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, davidmikalo, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru