VoodooDreams Casino - Der Spieler kritisiert den Auszahlungsprozess. Die Beschwerde wurde erfolgreich gelöst.

This casino knowingly delays withdrawals.

They always ask for the same documents.

Support requires further deposits.

I do not recommend this casino to anyone, it seems to me more than dubious

Dieses casino zögert Auszahlungen wissentlich hinaus.

Die verlangen immer wieder die selben Dokumente .

Der Support verlangt weitere Einzahlungen.

Ich empfehle dieses casino niemanden, es wirkt auf mich mehr als unseriös

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Could you please advise how many days ago you have requested your withdrawal and started the verification process? Thank you in advance for your reply.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

This process takes about 1 month.

They continue to request data to which they already have, do not send emails and are neither helpful nor willing to make the payment in chat.

Hallo,

Dieser Prozess dauert ca 1 Monat .

Sie verlangen weiterhin Daten an die sie bereits haben, versenden keine emails und sind im chat weder hilfsbereit noch willig die Auszahlung zu machen.

Thank you very much for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok I have continued to play there now, the payout is now over 10,000 euros!

Ok ich habe jetzt da weiter gespielt die Auszahlungsumme beträgt jetzt über 10.000euro !

Hello,

I am very sorry to hear about your issue.

I would like to ask the casino where is the problem with verification. We would like to know which documents you are missing, so the player can provide them as soon as possible.

Thank you, please let me know

Danke, bitte geben sie mir Bescheid

Dear Anonym,

Following the provision of your username privately, we can see that you have still not supplied your Proof of Payment, which we require to verify your account. Furthermore you cancelled your own withdrawal 2 days ago, and continued playing.

Please supply requested document for us to continue with the verification process.

Additional comment from the player:

Hello,

This casino doesn't pay off!

I have been submitting the right documents, in the right format and legibly for over 1 month!

They don't send emails, they put me off

They require further deposits, which I have followed .....

They are not helpful in the chat and sometimes do not answer at all.

I despair of this casino.

You are already requesting data from people who live in my house (I live in a multi-party house)

Since I never got the logs sent, I unfortunately have no evidence from the chat.

I would like to get my money back slowly and then advise against this casino

It seems player has now submitted correct documentation and withdrawal should be approved.

Kindly advise in order for us to close this thread.

Thank you casino for the update.

I will wait for the player's confirmation that he receive the payment and then we can close this complaint. Thank you both for the cooperation. 

Hello

Thank you that there is this side 🙂

Money is on it

Can be closed with pleasure

Kind regards

Hallo

Danke das es diese Seite gibt 🙂

Geld ist drauf

Kann gerne geschlossen werden

Mfg

Thank you for your confirmation. I am glad we can close this complaint as solved.