Vulcan Vegas Casino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

Last July 26th I made the request to withdraw my earnings, it took a long time to ask for the data for verification but in the end they asked and I sent it. But I didn't put the correct method and I ended up making a new request for a transfer. Now that request has been declined and they keep asking me for a check for the previous request. I don't know what else to do to solve the problem.

No passado dia 26 de julho fiz o pedido de saque dos meus ganhos, demorara imenso tempo até pedir o dados para verificação mas no final lá pediram e eu enviei. Mas não coloquei o método correto e acabei por fazer um novo pedido para que me fizessem uma transferência. Agora esse pedido foi recusado e continuam a pedir-me uma verificação para o pedido anterior. Não sei mais como fazer para solucionar o problema.

Dear carreirasousa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

PS: Could you please specify which website is this complaint related to?

https://vulkanvegas.com

http://vulcanvegas.club/

https://vegaslots.live/

After having mistakenly selected the way I wanted to withdraw my winnings, I contacted the help I needed via online chat. After concluding that it was my mistake, I then created an account on the selected platform and sent the missing data for verification. I didn't get any response and at this moment I tried to enter the platform and it seems that my entry is blocked.

Após ter selecionado por engano a forma como queria sacar os meus ganhos contactei pelo bate papo online a ajuda que precisava. Após concluir que o erro tinha sido meu, criei uma conta então na plataforma selecionada e enviei os dados que faltavam para a verificação. Não obtive qualquer resposta e neste momento tentei entrar na plataforma e ao que parece encontra-se bloqueada a minha entrada.

Thank you, carreirasousa, for your reply. Could you please specify which website is this complaint related to?

https://vulkanvegas.com

http://vulcanvegas.club/

https://vegaslots.live/

Dear carreirasousa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.