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Good Morning.

I made a withdrawal on the 7th of this month and so far they have only deposited 1 thousand reais, if we make a withdrawal why don't you deposit the entire withdrawal?

Then you go and play again and your serve is for another day.

You have everything to be perfect, but it takes a long time to make the payment.

They deposit pinged, every thousand, so I'll wait more than 10 days, unfortunately I'll have to delete the game and stop playing...

I'll be forced to look for another game.

Bom dia.

Fiz um saque no dia 7 desse mês e até agora só depositaram 1 mil reais, se a gente faz um saque pq não deposita o saque todo?

Aí vc vai e joga outra vez e seu saque passa a ser pra outro dia.

Vcs tem tudo pra ser perfeito, mas demoram muito pra efetuar o pagamento.

Depositam pingado, de mil em mil, assim eu vou esperar mais de 10 dias, infelizmente vou ter que excluir o jogo e parar de jogar...

Vou ser obrigado a procurar outro jogo.

Dear giovannitaci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not completely sure I understand what is going on. Did you request the withdrawal of 10,569 R$, but you only received 1,000 R$? Has the rest of your winning been returned to your account?

Or have your winnings been divided into multiple installments?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much for your reply.

Best regards,

Kristina

Good Morning.

In fact, I made a withdrawal of 11 thousand reais on the 7th and then they deposited 1 thousand reais in my Pay4fun account and so far I haven't received even one real, so I went and played some more, I won 569 reais it was a total of 10569 reais , I contacted support and they told me that my withdrawal on the 7th was canceled and that now the withdrawal on the 9th will count out of the 569 reais I won later.

Now tell me, if you paid 1 thousand reais, because they didn't pay the whole 11 thousand if I made a withdrawal of 11 thousand.

It seems they do it on purpose, they don't like to pay when we win.

An Absurd, I don't play anymore.

Bom dia.

Na verdade eu fiz um saque de 11 mil reais no dia 7 e aí depositaram 1 mil reais na minha conta do Pay4fun e até agora não recebi nem um real, aí fui e joguei mais um pouco, ganhei 569 reais ficou num total de 10569 reais, entrei em contato com o suporte e me falaram que meu saque do dia 7 foi cancelado e que agora vai contar o saque do dia 9 dos 569 reais que eu ganhei depois.

Agora me diz, se pagaram 1 mil reais, pq não fizeram o pagamento dos 11 mil todo se foi feito da minha parte um saque de 11 mil.

Parece que eles fazem de propósito, não gostam de pagar quando a gente ganha.

Um Absurdo, eu não jogo mais.

I want to thank Casino Guru after I contacted you guys my money dropped today.

Thank you very much.

Quero agradecer ao Cassino Guru após eu entrar em contato com vcs o meu dinheiro caiu hoje.

Muito obrigado.

Awesome news, giovannitaci. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.