Vulkan Vegas Casino - Der Rückzug des Spielers wurde verzögert.

And I tried the withdrawal several times but it comes out incomplete and then it comes out rejected and I confirmed the account and the verification of documents and they didn't solve anything for me and it's been a month on this

E intentado el retiro varia veces pero me sale incompleto y luego sale rechazada ya confirme cuenta y la verificación de documentos y no me solucionan nada y ya van un mes en esto

Dear Andrés,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you have tried to resolve this issue with casino support? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sir

Please, kindly check your e-mail.

The Casino has sent you the request multiple times:

Looking forward to hearing from you!

Kind regards

I already know all that but they rejected my public receipt I live with my mother the house belongs to her obviously my name will not appear on that paper but I will send it again

Ya Ise todo eso pero me rechazaron el recibo público vivo con mi madre la casa es de ella obvio que no va a aparecer mi nombre en ese papel pero lo enviaré otra vez

Dear Andrés

Please kindly refer to the screenshot above and provide the photo of your card.

Thank you!

Kind regards

Hello everyone,

Thank you VulkanVegas Casino for your assistance with this case.

Andrés, please, provide all the required documents as soon as possible, so we can proceed with this complaint. Thank you in advance.

They already verified my documents and I contacted you but I still can't withdraw my money how can I continue playing if they don't allow me to withdraw

ya me verificaron los documentos ya me contacte con ustedes ero aun no puedo retirar mi dinero como puedo seguir jugando si no me permiten retirar

Dear Andrés

Please kindly check your e-mail. The account is not yet verified.

You have not yet provided the card you were making deposit with.

Kind regards

My card is virtual

Mi tarjeta es virtual

But still I already sent it to the kyc

Pero aún así ya la envié a los kyc

And I received the email but it never let me confirm it always gave an error

Y recibí el correo pero nunca me dejo confirmar siempre dió error

I correct if I received an email but this one never left me it always gave me an error and I have an image proof of it the photo of the virtual card I sent it to the verification of the kyc evidence image attached

Corrijo si me llegó un correo pero este nunca me dejo siempre me dió error y tengo una imagen prueba de ello la foto de la tarjeta virtual la envié a la verificación de los k y c anexo imagen de evidencia

Dear Andrés

I can see your account was verified and 50k was received via Skrill.

Would you please clarify at what stage you are receiving an error?

Thank you in advance!

Kind regards

Well, oh, they tell me that they receive 50k but they never send it, it always comes out rejected

Pues ay que me dicen que resibe 50k pero nunca los envían siempre sale rechazada

They haven't arrived yet but it has been very difficult for it to happen but well now I know it's real and I'll keep playing thanks

No ya me llegaron pero ha Sido muy difícil que sucediera pero bueno ahora sí se que es real y seguiré jugando gracias

Andrés, has your last withdrawal also been rejected?

Not only did I have 310,000 in balance, I withdraw a sum of 50,000 through the Skrill method, it is still in progress, but 60,000 was deducted from my balance and I was left with 250,000, what happened? And then I made one for 200 thousand and if another one came to my account immediately, is it that the game deducts 10 thousand pesos for each transaction? This is how the mechanism works because they discount so much

No solo que tenía 310 mil en saldo retire una suma de 50 mil por método Skrill sigue en progreso pero se me descontaron 60 mil del saldo y quedé con 250 mil que pasó hay ? Y luego hise una de 200 mil y si me llegó inmediatamente a la cuenta otra es que el juego descuenta 10 mil pesos por cada transacción ? Así funciona el mecanismo porque descuentan tanto

Hello,

There is only one withdrawal request in progress, amounting 50000.00 COP

The rest was withdrawn successfully, the player does not have any active withdrawal requests.

Kind regards

Thanks for the updates. Andrés, please, let us know as soon as you receive the payment.

Ok, only that it seems strange to me that it will be deducted from my casino balance and it has not arrived

Ok solo que se me ISO raro que se descontará de mi saldo del casino y no me a llegado

And if they deduct 10,000 for every 50,000, the casino will make a withdrawal?

Y si descuentan 10 mil por cada 50 mil el casino a Aser un retiro ?

I apologize, Andrés, but I am not sure I understand your question. Could you please elaborate?

Dear Andrés

The commission was applied. You were warned before the withdrawal, that your deposit was not wagered twice.

The choice whether to proceed with the commission or wager the deposit was offered. You accepted the commission.

Hope this clarifies.

Kind regards

Dear Andrés,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.