Vulkan Vegas Casino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

I have copied and sent everything that is required in the Kyc.

Nobody reports and it is not normal that so many questions are asked about a payout.

Passport, credit card bill from employer or electricity provider, etc. etc.

If you deposit money, nothing is asked at all, they earn money because most of them gamble away everything and deposit again. I find that shit as soon as you want to get your money paid out, a huge tam tam is made.

I would like to finally get my money paid out, otherwise I'll turn on a lawyer. It can't be that you have to wait weeks for the money to be paid out.

Kind regards Z***** Hansjoerg

Ich habe alles kopiert und auch zugesandt was in der Kyc verlangt wird.

Es meldet sich keiner und es ist nicht normal das bei einer Auszahlung soviel abgefragt wird .

Pass , Kreditkarte.abrechnung vom Arbeitgeber oder Stromanbieter usw usw.

Wenn man Geld einzahlt wird überhaupt nichts gefragt ,daran verdienen sie ja weil die meisten alles verzocken und wieder einzahlen.das finde ich Scheisse sobald man sein Geld ausbezahlt bekommen möchte wird ein riesen Tam Tam gemacht.

Ich möchte endlich mein Geld ausgezahlt bekommen ,sonst schalte ich ein Anwalt ein.es kann nicht sein das man Wochen warten muss bis das Geld ausgezahlt wird.

Mfg Z***** Hansjoerg

Dear Hansjoerg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Hansjoerg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.