Vulkan Vegas Casino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

Hello, they are slow with the verification and they don't tell me from the beginning what else they need. also there is no responsible game limits on the site.

Γεια σας , καθυστερούν με την επαλήθευση και δεν μου λένε από την αρχή τι άλλο χρειάζονται.επισης δεν υπάρχει στο σάιτ όρια υπεύθυνου παιχνιδιού.

Dear thanosttt89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

Have you contacted casino support about which responsible gambling options are available to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello, yesterday I sent the identity card, the electricity bill and the visa card in advance.

Γεια σας έστειλα χτες ταυτότητα, λογαριασμό ρεύματος και την κάρτα visa μπροσ πόσο.

Dear thanosttt89

Please refer to the latest e-mail that was sent to you regarding the missing documents.

The responsible gambling tab is available within your profile.

Kind regards

Good evening and thank you for the prompt response. I have also sent you the file you requested with a photo along with an ID and I am waiting for your reply. I did find the responsible gaming limits were just in very small print and I couldn't see it.

Καλησπέρα σας και ευχαριστώ για την άμεση ανταπόκριση.σας έστειλα και το αρχείο που ζητήσατε φωτογραφία μαζί με ταυτότητα και περιμένω απάντηση σας. Όντως βρήκα τα όρια υπεύθυνου παιχνιδιού απλώς ήταν με πολύ μικρά γράμματα και δεν το έβλεπα.

Just verified my Vulcan vegas account.Also the withdrawal completed.Thanks for the prompt response.

Greetings

Μόλις επαληθεύτηκε ο λογαριασμός μου στο Vulcan vegas.επισης ολοκληρώθηκε και η ανάληψη.ευχαριστω για την άμεση ανταπόκριση.

Θερμούς χαιρετισμούς

Dear thanosttt89,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru