Vulkan Vegas Casino - Der Spieler wurde gebeten, Dokumente zur zusätzlichen Überprüfung bereitzustellen.

Account was verified, then I got an email saying they want my bank statements and proof of assets to pay me the money. The support has confirmed that I can pay out my winnings. How should I proceed now please help.

Konto wurde verifiziert, dann kam eine Email sie wollen meine Kontoauszüge und Vermögensnachweis um mir das Geld auszuzahlen. Der Support hat mir bestätigt das ich mein Gewinn Auszahlen kann. Wie soll ich jetzt weiter vorgehen bitte um Hilfe.

Dear Asmir,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times. It isn’t anything unusual, that the casino requires additional identity verification.

I am afraid you will have to go through this process, and I would recommend you to fully cooperate with the casino if you want to get your winnings. Please keep us updated if there is anything new.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Asmir,

Is there anything new regarding this case? Have you provided the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.