Whamoo Casino - Das Konto des Spielers wurde gesperrt.

I started playing as a new player and used the first deposit bonus.

After using it off I played and won 800e. I made a withdrawal request.

I made the next deposit and played. I made a 100e withdrawal request.

Well then the account verification process started and I even did it twice, a very slow and miraculously accurate confirmation: even the selfie had to be sent.

Then a strange activity began; I asked about my withdrawals from the live chat and there was nothing known about them; was asked but to confirm the account (I had already done so!). I emailed customer support and inquired about withdrawals and account confirmations. I suddenly got the answer that my account has been closed for the time being under someone's Article 9.7, meaning the casino doesn't have to justify it at all. Any balance and pending withdrawals will be processed ... but nothing happened.

The casino live chat is unaware and support has been closed for the time being.

The reasoning would have been nice to have.

Aloitin pelaamisen uutena pelaajana ja käytin ensitalletusbonuksen.

Käytettyäni sen pois pelasin ja voitin 800e. Tein nostopyynnön.

Tein seuraavan talletuksen ja pelasin. Tein 100e nostopyynnön.

No sitten alkoi tilin vahvistusprosessi ja suoritin sen jopa kahdesti, hyvin hidas ja ihmeellisen tarkka vahvistus: jopa selfie piti lähettää.

Sitten alkoi outo toiminta; kyselin nostojeni perään live chatista ja siellä ei tiedetty mitään niistä; pyydettiin vaan vahvistamaan tili(olin tehnyt jo!). Lähetin sähköpostia asiakastukeen ja kyselin nostojen ja tilivahvistuksen perään. Sain yhtäkkiä vastauksen että tilini on toistaiseksi suljettu jonkun artikla 9.7 perusteella eli kasinon ei tarvitse perustella sitä ollenkaan. Mahdollinen saldo ja odottavat nostot käsitellään kyllä...mutta mitään ei tapahtunut.

Kasinon live chat on tietämätön asiasta ja tuki sulki siis tilin toistaiseksi.

Perustelut olisi kiva ollut saada.

Dear Mika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the casino withheld the whole €900 (dispute value)? Also, do I understand correctly that the casino has not provided any further explanation regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mika,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello! I send yesterday to Whamoo casino all the details what they asked about withdrawals. But so far i haven't heard anything from them or withdrawals.

Finally case is closed now! Whamoo paid my money after many days,e-mails, live chats....🙁

Feeling about that casino is bad however.

Thanks to Casino Guru! 🙂

Awesome news, Mika. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.