White Lion Casino - Der Spieler hat Probleme, die KYC-Überprüfung abzuschließen.

The problem is, I wrote with a girl from the online chat site they have! My question was whether I could withdraw the amount, would it be all right and what should I do to verify my account! Their answer was no problem and send me an email to send me my details! Now I'm worried you won't abuse them! They cheated me and sent them the information I needed and the next day I was not eligible! Why, exactly, this was my question to their employee who confirmed that I could ask for a tow! Can't this maid tell me not to order her and I have to scroll! They took my sum! Now they don't give it back to me! But I'm worried about my data! Is this site licensed? Should I submit information to the police for abuse?

Проблемът е там , че писах с момиче от сайта на онлайн чата който имат ! Въпроса ми беше мога ли да изтегля сумата всичко наред ли ще е и какво да направя за да верифециран акаунта си ! Отговора им беше че няма проблем и ми изпратите email на който да си изпратя данните ! Сега се притеснявам да не злоупотребите с тях! Измамиха ме изпратих им нужните данни и на следващия ден не съм била изпълнила условията ! Защо нали точно това беше моя въпрос към тяхната служителка който потвърди че мога да задам за теглене ! Нима тази служителка неможа да ми каже да не я нареждам и че имам да превъртам ! Взеха ми сумата ! Сега не ми я връщат ! Но се притеснявам за данните си ! Този сайт има ли лиценз ? Дали да подам в полицията информация да не злоупотребят?

Dear Brazilia_fr,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem, but please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings.

Regarding your question about the license, this casino is licensed by Curaçao Gambling Authority.

Have you received any confirmation from the casino regarding successful KYC verification? Could you please forward to me all the relevant communication with the casino (kristina.s@casino.guru)? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Brazilia_fr,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.