Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

Good evening

I played with €20 and a 100% deposit bonus

wagered the entire amount (wager).

plus 2000€ extra.

Now I get an answer neither from the finance department nor from live support how long the payout takes.

the first payment was made on 01/11/2022 and the second on 01/12/2022

Guten Abend

ich habe mit 20€ und einem 100% einzahlungsbonus gespielt

den gesamten Betrag (wager) umgesetzt

plus 2000€ extra.

Nun bekomme ich weder von der finanzabteilung eine Antwort weder vom Live Support wie lange die Auszahlung beansprucht.

es wurde die erste Auszahlung am 11.01.2022 und die zweite am 12.01.2022 getätigt

Dear nadineBu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear nadineBu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, sorry for the late message

my account was already verified in December

the payment was made on December 27th and only processed on January 28th and placed on the bank

I didn't get any information from wildphararo

accoubt is fully verified

payout the first

Guten Tag entschuldigen sie für die späte Nachricht

mein Konto wurde bereits im Dezember verifiziert

die Auszahlung wurde am 27.12 getätigt und erst das erst mal zum 28.01 bearbeitet und auf Bank gestellt

ich bekommen von wildphararo jedoch keinerlei Auskunft

accoubt ist vollständig verifiziert

auszahlung die erste

Thank you very much for your reply, nadineBu. What payment method to withdraw your winnings have you opted for?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

Bank transfer was used for payment

I tried to write to the payments department but never got a message

Zur Auszahlung wurde Bank Transfer benutzt

ich habe versucht der payments Abteilung zu schreiben jedoch nie eine Nachricht bekommen

Thank you very much nadineBu for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello nadineBu!

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.

Dear Wild Pharao team, was the payment to the bank account sent already?

Update from me Money on the game account was passed on to the bank and set to proceed yesterday

I hope the money will be in the account today or tomorrow

Kind regards

Update von mir Geld auf spielkonto wurde auf Bank durchgegeben und auf proceed gestellt gestern

ich hoffe das Geld ist dann heute oder morgen auf dem Konto

Mit freundlichen Grüßen

Unfortunately still no receipt of money

Leider immer noch kein geldeingang

Hello nadineBu,

thanks for the update. The fact the transaction is processed is good news. It can take some time to arrive at your bank account, so please be patient and let us know when it arrives. In the meantime, I'll keep the complaint open, awaiting your reply.

Hello

unfortunately still no money

Today the support of the casino said my payment was canceled and needs to be checked for reasons not mentioned

I don't see this in the casino account either

email is said to have been sent but never received anything

Hallo

leider immer noch kein Geld

heute hat der Support des Casinos gemeint meine Zahlung wurde abgebrochen und müssen aus nicht genannten Gründen geprüft werden

auch im Casino Konto seh ich dies nicht

email soll anscheinend geschickt worden sein jedoch nie was erhalten

Hello nadineBu,

thanks for the update. I am sorry to hear that, your withdrawal was canceled.

Dear Wild Pharao casino team, what was the reason for withdrawal cancelation? Please explain the situation to us. Much appreciated!

hi, please note that based on the IBAN you provided the money got back to us due to "incorrect iban" , please make a new payout with your correct IBAN

Hello all,

Thanks for the reply to the Wild Pharo Casino team.

Dear nadineBu,

Please double-check the IBAN you used when requesting the withdrawal and try again. Keep us updated about your next attempt. Much appreciated!

Hello nadineBu,

were you able to resubmit the withdrawal request? Please let us know. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.