Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

Hi!

I made a withdrawal request for 865e two months ago, but it has still not been processed. Support does not respond to numerous messages. The account was also successfully verified two months ago. The deposit is made and played / recycled with a bonus.

I hope you can help somehow! 🙂

Moi!

Tein kotiutuspyynnön summalle 865e kaksi kuukautta sitten, mutta sitä ei ole vieläkään käsitelty. Support ei vastaa lukuisiin viesteihin. Tili on myös vahvistettu kaksi kuukautta sitten onnistuneesti. Talletus on tehty ja pelattu/kierrätetty bonuksella.

Toivottavasti voitte auttaa jotenkin! 🙂

Dear Synthica,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey!

Thank you for the quick reply!

Yes, the withdrawal is still pending. I have not been given any response or reason for the delay, although I have emailed support several times in two months.

Hei!

Kiitos nopeasta vastauksesta!

Kyllä nosto on edelleen vireillä. Minulle ei ole annettu minkäänlaista vastausta tai syytä viivästykselle, vaikka olen lähettänyt sähköpostia supporttiin useamman kerran kahden kuukauden aikana.

Dear Synthica,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I will escalate this issue and come back to you asap.

Best Regards,

WildPharao Support Team

Thank you very much, Synthica, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Synthica,

I looked at your complaint and will do my best to help you. I would like to invite Wild Pharao Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Wild Pharao Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any explanation or evidence from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.