Wild Pharao Casino - Der Rückzug des Spielers wurde verzögert.

Hello, unfortunately, I also have to open a complaint.

My withdrawal request was accepted on 04/29/2022.

Unfortunately, today on 05/08/22 there is still no money in my account.

My account is fully verified. I played with a bonus and have complete wanger it.

It's the 3 payouts. The mail on April 29, 2022 said that the money would reach my account in 2-3 days, which unfortunately was not the case.

My emails to paymen­ts@­wil­dph­ara­o.com are not answered. I can't seem to get any help in live chat.

I've only played at Wildpharaoh and I'm a bit disappointed that nobody from support can help me.

I ask for help

Dear RamonB85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed.

Since this is not your first withdrawal and not your first complaint about this casino and its delayed withdrawals, I believe it is only a matter of time before you receive your withdrawal. I would recommend you wait for a little bit longer. We will keep this complaint open, and if there is no development, we will intervene. Please keep us updated and let us know in case there is anything new.

Thank you for your understanding.

Best regards,

Kristina

Okay thanks. So far everything has actually always worked out, even if it took a little longer that's true.

I find it a bit unfortunate that my inquiries via email are not answered and makes me unsure. Unfortunately nobody can help me in the live chat regarding the payment.

I'm actually very happy with Wildpharaoh and enjoy playing there.

Okay danke. Bisher hat eigentlich immer alles geklappt auch wenn es etwas länger gedauert hat das stimmt.

Das meine Anfragen per Email nicht beantwortet werden finde ich ein bisschen schade und macht mich unsicher. Im Livechat kann mir leider niemand helfen bezüglich der Auszahlung.

Eigentlich bin ich sehr zufrieden mit Wildpharao und spiele dort gerne.

Dear RamonB85,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

Hello dear WildPharao support team,

Thank you for your feedback 🙂

Thank you for your help.

Hallo liebes WildPharao-Support-Team,

Vielen Dank für eure Rückmeldung 🙂

Danke für eure Hilfe.

Hello everyone,

Thank you very much for your reply, RamonB85.

Dear WildPharao Support Team, please let us know if you receive any further information regarding RamonB85's withdrawal.

Is there something new dear Wildpharao Casino Team?

Unfortunately, my account has not yet been credited.

Gibt es schon was neues liebes Wildpharao Casino Team?

Leider ist auf meinem Konto noch keine Gutschrift erfolgt.

Hello, the money has arrived, the complaint can be closed.

Thanks to Wildpharao and Casinoguru for the help

Hallo, das Geld ist angekommen, die Beschwerde kann geschlossen werden.

Danke an Wildpharao und Casinoguru für die Hilfe

Awesome news, RamonB85. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.