Wild Tokyo Casino - Der Spieler hat Schwierigkeiten, die Kontoüberprüfung abzuschließen.

Hello,

I signed up at this casino and won € 1000.

It was paid into my current account and savings account via online banking.

I have submitted all the necessary documents, only the savings account cannot be verified although I have submitted the same documents (screenshot, account statement) as for my current account.

I am very angry now and ask for help

Hallo,

ich habe mich bei diesem Casino angemeldet und 1000€ gewonnen.

Es wurde über mein Girokonto und Sparkonto via online Banking eingezahlt.

ich habe alle erforderlichen Dokumwnte eingereicht nur das Sparkonto kann nicht verifiziert werden obwohl ich die Selben Dokumente (Screenshot ,Kontoauszug ) eingereicht habe wie bei meinem Girokonto.

ich bin mittlerweile sehr verärgert und bitte um Hilfe

After a long time the account was verified and the first money was paid out .. since there are 3 payouts due to the maximum payout rate of 400 € per day, I am now waiting for the other 2.

I will report whether the money has arrived

Konto wurde nach sehr langem hin und her verifiziert und das erste Geld ausgezahlt.. da es sich um 3 Auszahlungen handelt aufgrund des maximalen Auszhalungslinit von 400€ pro Tag warte ich nun auf die anderen 2.

mich werde berichten ob das Geld angekommen ist

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account? Could you please advise which account (regular or savings) you have used to deposit funds to casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I can see you posted your reply before I was even able to post mine 🙂

Thank you very much for the update and I will be waiting for more good news patiently.

Hello quick update,

the 2 payment of 400 € was paid out today.

I canceled the € 200 payment and turned it into € 400 and submitted it for elevation.

Now my account has been frozen and I do not get any information when the last payment over 400 € will be paid.

Hallo kurzes Update,

die 2 Zahlung über 400€ wurde heute ausgezahlt.

Ich habe die 200€ Zahlung storniert und daraus 400€ gemacht und zur Anhebung eingereicht.

nun wurde mein Konto eingefroren und ich bekomme keine Aussage wann die letzte auszhalung über 400€ gezahlt wird.

Thank you very much, Marcel, for the update. Could you please advise if your winnings have been accumulated with or without an active bonus?

Dear Marcel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.