Wild Tokyo Casino - Der Spieler kann seine Gewinne nicht aus dem Casino bekommen.

Hello. I had an account at my request, I was closed, but while I was closing, I made a deposit and won. My account was closed. Every day I write in the chat, they answer me, write to the financial department, I wrote to them 10 days ago, but I never received an answer.

Здравствуйте.Уменя был аккаунт по моей просьбе мне закрыли,но пока закрывали я сделал депозит и выграл.Мой аккаунт закрыли.Я каждый день пишу в чате мне отвечают пишите в финансовый отдел я им 10 дней назад писал но ответа так и не получил.

Dear SERZ15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please let me ask you a few questions so I better understand the situation.

Could you please explain what was the reason why you requested your account to be closed? When exactly did you request account closure and when was the account closed? When exactly did you manage to deposit in the casino and play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello. I wanted to take a break in the game. First I asked the operator in the chat to close it, he said write to support, I wrote to them and then deposited. I managed to deposit before the account was closed and expel a small amount. And now they do not answer me for 2 weeks waited.

Здравствуйте.Хотел сделать перерыв в игре.Снача я попросил у оператора в чате чтобы он закрыл он сказал пишите в поддержку я им написал а потом закинул на депозит.Внести удалось до закрытия аккаунта и выгнать небольшую сумму.И теперь они мне не отвечают 2 недели ждал.

Thanks for your patience, SERZ15.

Could you please forward any communication between you and the casino regarding the issue with your win to my email at tomas@casino.guru? Please include any chat transcripts or emails about your 'taking a break' request and how the casino responded.

Hello. They answered me from the financial department, but the letters do not reach me by mail, the operator in the chat writes like they requested all my data for verification, I hope that they will withdraw the funds. May not close the dispute for now until I receive the funds

Здравствуйте.Они мне ответили финансовый отдел но письма мне недоходят по почте мне оператор в чате пишет вроде они запросили все мой данные для верификации надеюсь что они выведут средства . Может пока что не закрывать спор пока я не получаю средства

Thanks for the update, SERZ15.

I will keep the complaint open, setting a timer for 7 days. Please contact us with a confirmation of a successful withdrawal or in case you need further assistance.

Hello. They answered me, I can attach a screenshot of the correspondence. I'm still waiting for an answer, but for a very long time. How long can they usually not answer

Здравствуйте.они мне ответили могу приложить скриншот переписки .Пока жду ответа но очень долго.Сколько обычно они могут времени не отвечать

Hello. The funds were returned to me. You can close the dispute.

Здравствуйте.Средства мне вернули.Можно закрывать спор.

Dear SERZ15,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru