Wild Tokyo Casino - Spieler kritisiert falsche Bonuswerbung.

Dear Casino Guru Team, once again a casino is advertising false bonuses via email, this time it's about Wild Tokyo Casino advertising via email with "15 no deposit freespins", when the customer logs in, there are no games above, off to live support, Screenshot sent, this means the free spins would not be available for me. Then why this email? Why the fake ads? It would be nice if the casino could comment on this.

Sehr geehrtes Casino Guru Team, wiedermal wirbt ein Casino mit falschen Bonis per Email ,diesmal geht es um Wild Tokyo Casino die per Email mit "15 no deposit freespins" werben , wenn der Kunde sich einloggt , sind keine Spiele oben , ab zum Livesupport , Screenshot geschickt , dieser meint die Freispiele wären nicht für mich zu haben. Wozu dann diese Email ? Wozu die Fake Werbung ? Wäre nett wenn das Casino dazu eine Stellung abgeben kann.

Dear mak1nho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear mak1nho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Contacted the casino via live support as I described to you, they did not want to credit the bonus with the answer "The bonus is not for you" although I am the email recipient.

Habe das Casino per Livesupport kontaktiert wie ich ihnen beschrieben habe , dieser wollte den Bonus nicht gutschreiben mit der Antwort "Der Bonus ist nicht für dich" obwohl ich der Email Empfänger bin.

Dear mak1nho,

Please understand that we can't punish the casino for not giving you a free bonus. I agree that it would be ideal to send promotional offers to those players who are eligible for it only, unfortunately, that's not always possible. We advise checking with Customer Support before trying to redeem any bonuses.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear mak1nho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.