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I requested my withdrawal of € 916.5 on February 27, it was approved on March 3, and until today, March 11, I still have not received my money. When I call or write to the chat they ask me for patience, I have requested a transfer receipt and it has not been sent to me. In theory, the money is processed and received between 3 and 5 business days. I have been 6 business days and they still have not confirmed when I will have my money. Apart from another withdrawal approved on Monday the 8th, without a trace of the money.

Solicité mi retirada de 916.5€ el dia 27 de febrero, fue aprobada el 3 de marzo, y hasta dia de hoy 11 de marzo sigo sin haber recibido mi dinero. Cuando llamo o escribo al chat me piden paciencia, he solicitado justificante de transferencia y no se me ha enviado. En teoria se tramita y recibe el dinero entre 3 y 5 dias hábiles. Llevo 6 dias habiles y todavia no me han confirmado cuando voy a tener mi dinero. Aparte otra retirada aprobada el lunes dia 8, sin rastro del dinero. 

Dear Javier,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Today 14 days have passed, in which I have not yet received the proof of withdrawal. They tell me that they have changed banks and that it is the bank's fault. I call and talk through the chat every day, where the only thing they do is excuse themselves and ask me for patience.

Hoy se han cumplido 14 dias, en los cuales todavia no he recibido ni el justificante de retirada. me dicen que han cambiado de banco y que es culpa del banco. Llamo y hablo por el chat todos los dias, donde lo unico que hacen es excusarse y pedirme paciencia.

Thank you very much Javier for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Javier!

From now on, I will take care of your complaint. I would like to ask Unique Casino's representatives to join this conversation in order to resolve the issue with the withdrawal.

Today I just received both transfers. Thanks for your help

Hoy acabo de recibir ambas transferencias. Gracias por vuestra ayuda

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.