Winny Casino - Das Konto des Spielers wurde gesperrt.

I deposited 100Eur. The money went from the bank account, but after that I couldn't log in.

Talletasin 100Eur. Rahat menivät pankkitililtä mutta tämän jälkeen ei päässyt kirjoittamaan sisään.

Dear Mairo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you had any game sessions in the past or this was your first deposit?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Mairo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.