Wolfy Casino - Der Spieler beschwert sich, dass er nichts gewonnen hat.

Hello

They block the games even on demo without login - on login even same problem while playing suddenly STOP blocked can't bet or continue my connection may not be the best but it seems suspicious.

As soon as UPSS sends this complaint, everything seems fine.

In addition, they manipulate the games in "real", which has resulted in losses in the amount of DKK 100,000 for me.

Hej

De blokerer for spillene selv på demo uden login - ved login selv samme problem, mens man spiller pludselig STOP blokeret kan ikke satse eller fortsætte min forbindelse er måske ikke den bedste men det virker mistænksomt.

Lige s[ snart sender denne klage UPSS så virker alt jo fint.

Desuden manipulerer de med spillene i "reel" hvilket har lidt til tab i 100 000 kroners størrelsen for mit vedkommende.

Dear soerensenlars056,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP) https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Hello again

Something new plays around with login and problems continue to occur.

Below it is written "uuwisjq7nw42ep8.mascot.games took too long to respond."

Hej igen

Lidt nyt spiller uden om login og der opstår fortsat problemer.

Under står skrevet "uuwisjq7nw42ep8.mascot.games var for lang tid om at svare."

If the games don't load properly, I'm afraid I won't be able to help you. Are there any funds being held by the casino, please?

Dear soerensenlars056,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.