ZevCasino - Die Gewinne des Spielers wurden reduziert.

In bonus free spins, win 8 with a penny of euros, I had to win 420 euros, I won 110 remained defended to the main account 5, the operator writes in the chat that I am entitled to 10 and what about the rest of the money is not clear

В бонусных фриспинах выйграш 8 с копейками евро отъиграть надо было 420 евро я отъиграл оставалось 110 защитали на основной счёт 5 пишет в чате оператор что мне положено 10 а что с остальными деньгами не понятно

Dear Igorrubaha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the Bonus T&Cs (https://www.zevcasino.com/en/promote), and this is what I found:

Unfortunately, some bonuses have maximum cash out limit. I would recommend you checking out our article about bonuses https://casino.guru/casino-bonuses:

"Some bonuses, especially no deposit bonuses, but sometimes also deposit bonuses, feature maximum withdrawal limits. If, for example, a no deposit bonus comes with a 100€ maximum withdrawal limit and a player wins 300€, he can only withdraw 100€ and the remaining amount will be voided."

Sadly, there is not much I can do to support your case at this time. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

Dear Igorrubaha,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

What should I answer. I am clear about your answer to my complaint, I could not withdraw more than 10 euros

А что я должен ответить.Мне ясен ваш ответ на мою жалобу я не мог вывести больше 10 евро

If something is changed on my complaint in my favor, I will be glad

Если что-то будет изменено по моей жалобе в мою пользу буду рад

Igorrubaha, unfortunately in this case we cannot help. I apologize for this misunderstanding, I just wanted to give you some space to express your opinion, or share some additional information with us.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.