Zodiacbet Casino - Die Auszahlung des Spielers hat sich verzögert.

reportedly Zodiacbetcasino transferred this $ 140.00 on 11/16/21. But the money never arrived. After approx. 1 week my bank stated that they would not accept any dollars and that if that was transferred in 'dollars, it would automatically be returned to the casino! After 1 week of asking Casino.it was told I should send bank statements without gaps to prove that I had not received the money. I have made. After 2 weeks in the chat at Casino Zodiacbet, I was told my money was back and the finance department is working on this case as a priority. So it remained until after 4 weeks, despite multiple inquiries, always the same answer! After 5 weeks now today, an IVAN in the chat who only gave me an answer, have a nice evening. Nothing more and that's it. No email, no more information, no credit to the account either, because when the money comes back, it appeared at another casino in the inventory. Here it is and remains zero. so casino doesn't want to cash out. Hope you help me, otherwise I will also become a supervisory authority. License givers and also 2 Provis'der notify software manufacturers such as Playtech because this casino still uses games that are forbidden for Germans and also forbidden Playtech, because Playtech has blocked all games for German players

angeblich hat Zodiacbetcasino diese 140,00 Dollar am 16.11.21 überwiesen. Das Geld ist aber nie angekommen. Meine Bank erklärte nach ca. 1 Woche, daß sie keine Dollar annehmen und wenn das in ´Dollar überwiesen wurde, es automatisch ans Casino zurück geht! Nach 1 Woche Nachfrage Casino.es wurde gesagt ich soll Kontoauszüge lückenlos senden um zu beweisen, daß ich das Geld nicht erhalten habe. Habe ich gemacht. Nach 2 Woche im Chat beim Casino Zodiacbet, mir wurde gesagt Geld sei zurück und die Finanzabteilung arbeitet mit Priorität an deiesem Fall. So blieb es bis nach 4 Wochen, trotz mehrfacher Anfragen, immer dié gleiche Antwort! Nach 5 Wochen nun heute, ein IVAN im Chat, der gab mir als eine Antwort nur, schönen abend noch. Nichts weiter und das wars. Keine Mail, keine Auskunft mehr nichts, Auch keine Gutschrift aufs Konto, denn wenn Geld zurück kommt, erschien es bei einem anderem Casino im Bestand. Hier ist und bleibt es Null. also Casino will nicht auszahlen. Hoffe ihr helft mir, ansonsten werde ich auch noch Aufsichtsbehörde. Lizemzgeber und auch 2 Provis´der also Softwarehersteller wie Playtech benachrichtigen, weil dieses Casino ´verwendet nach wie vor, für Deutsche verbotene Spiele und auch verbotenerweise Playtech, denn Playtech hat alle Spiele für deutsche Spieler gesperrt

Dear Spandauer44,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for four weeks. Could you please advise if it was your first withdrawal attempt in this casino? If there’s any relevant communication from the casino, please forward it to petronela.k@casino.guru.

Have you received any tracking transaction number from the casino or any other proof that the money has been sent to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

On 11/15/21 I tried to withdraw the amount of 150.00 dollars from my credit card. This withdrawal was canceled by the casino on the same day because they were not able to withdraw via credit cards (PAYED IN via CREDIT CARD) On 11/16/21 I then made a withdrawal request via my account. This payout was approved immediately and also appeared under Payouts in the transaction log. Also with transaction number. The money never arrived, or if it was actually transferred, it was sent back by my bank because my bank does not accept dollar transfers. So since 11/16/21 the money has been floating somewhere, but no longer appears in my casino account.

But it is strange and extremely worrying that an attempt was made to buy something in an online shop the next day with my credit card. My Bnak took good care and locked the CARD! After 3 days I got a new card with which I again deposited 20.00 at Zodiacbet, another attempt was made to withdraw money with this card to buy one. My card was blocked again and I was given a 3rd credit card. I now had the justified suspicion that someone from Zodiacbet was using my card here to make private purchases! Suspicion because these cards were not used anywhere else. So I paid a third time at 8:00 p.m. into Zodiacbet and lo and behold, an attempt was made again to buy 466.00 EIR using my card. I then shared that with Zodiacbet. That's a lot of stuff that Zodiacbet allows itself. The finance department stops responding and the chat, at least one certain Ivan no longer answers. Obviously it seems to be being cheated. wanted because I only paid with these credit cards at Zodiacbet and only used these credit cards at Zodiacbet.

Ich hatte am 15.11.21 versucht über meine Kreditkarte den Betrag von 150,00 Dollar abzuheben. diese Auszahlung wurde am gleichem Tag storniert durch das Casino, weil sie nicht in der Lage waren, über Kreditkarten aus zu zahlen (HATTE ÜBER kREDITKARTE EINGEZAHLT )Am 16.11.21 dann habe ich einen Auszahlungsantrag über mein Konto gemacht. Es wurde mir diese Auszahlung sofort genehmigt und erschien auch unter Auszahlungen im Transaktionsprotokoll. Auch mit Transaktionsnummer. Das Geld aber kam nie an, bzw, falls tatsächlich überwiesen, wurde es von meiner Bank zurück geschickt, weil meine Bank keine Dollarüberweisungen annimmt. Seit dem 16.11.21 also schwebt das Geld irgendwo, erscheint aber auch nicht mehr in meinem Konto vom Casino.

Kurios ist aber und äusserst bedenklich, dass mit meiner Kreditkarte am kommenden Tag versucht wurde in einem Onlineladen ein zu kaufen. Meine Bnak passte gut auf und sperrte, die KARTE! ich bekam nach 3 Tagen eine neue Karte mit der zahlte ich wieder 20,00 ein bei Zodiacbet, es wurde wieder versucht Geld mit dieser Karte abzuheben um ein zu kaufen. Meine Karte wurde wieder gesperrt und ich bekam eine 3. Kreditkarte. Ich hatte nun den berechtigten Verdacht, daß einer vom Zodiacbet hier meine Karte benutzt um privat einzukaufen!, Verdacht deshalb weil also nirgends wo anders diese Karten eingesetzt wurden. Also zahlte ich ein 3.mal wieder 20.00 ins Zodiacbet ein und siehe da, wieder wurde versucht 466,00 EIR mittels meiner Karte ein zu kaufen. Das teilte ich dann auch Zodiacbet mit. Das ist schon ein starker Tobak , was Zodiacbet sich erlaubt. Die Finanzabteilung reagiert nicht mehr und der Chat, zumindestens ein gewisser Ivan gibt keine Antwort mehr. Hier scheint ganz offensichtlich betrogen zu werden. wollte, weil ich nur mit diesen Kreditkarten bei Zodiacbet bezahlt habe und auch nur bei Zodiacbet diese Kreditkarten benutzt habe.

Got some evidence too!

Habe auch noch einige Beweise!

Thank you, Spandauer44, for your reply. If there’s any relevant communication between you and the casino or supporting evidence, please forward them to petronela.k@casino.guru.

Thank you very much, Spandauer44, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Spandauer44!

From now on, I will take care of your complaint. I would like to invite representatives of Zodiacbet Casino into this complaint to help us resolve the issue.

Dear CasinoGuru representatives and Spandauer44,

First of all, we do apologize for the late reply.

As per our official records and the recent email to the player, we can confirm that we've already sent an MT103 proof of SWIFT payout. In our last conversation with the player, we've attached a PDF file that can be provided to his bank so they can allocate/track the transfer.

Having the above mentioned, on the 21st we sent him a reply with official information from the processing bank, which contains the MT103 confirmation for successful SWIFT payment. The money did not go back to the bank, hence the player needs to check with his own bank for further information.

We hope you will find this informative.

Kind Regards,

The ZodiacBet Casino Team

Thanks for your patience.

After a conversation with our finance department, we can confirm that proof of transfer of your $ 140 withdrawal has been sent to you.

In case you and your bank have not found such payment yet, we kindly ask you to send us the following document:

1. An official signed document from his bank, declaring that with the provided MT103 proof, no such transaction was found

We look forward to your response!

Yours,

Axel T. | Customer support

Completely incomprehensible to me and others, I told you that my bank does not accept dollar transfers and that an automatic machine is switched on without checking, where the money is sent directly back to the payer. So my bank cannot give such a confirmation

It is easier for you, you just need to see whether this EUR 140.00 has been valued, i.e. whether it has been debited from you. It's a lot easier.

I can affirm that the money has still not been credited to my account !!

Mfg Alf

Thanks for your patience.

After a conversation with our finance department, we can confirm that proof of transfer of your $140 withdrawal has been sent to you.

In case you and your bank have not found such payment yet, we kindly ask you to send us the following document:

1. An official signed document from his bank, declaring that with the provided MT103 proof, no such transaction was found

We look forward to your response!

Yours,

Axel T. | Customer Support

Für mich und andere völlig unverständlich ich habe Ihnen mitgeteilt, dass meine Bank keine Dollarüberweisungen annimmt und ohne zu prüfen eie Automat eingeschaltet ist ,wo das Geld an dem Einzahler direkt zurück geschickt wird. Also kann meine Bank eine solche Bestätigung nicht geben

Einfacher ist es doch bei Ihnen, sie brauchen doch nur sehen, ob diese 140,00 EUR valondieren, also bei euch abgebucht wurden. Das ist doch viel einfacher.

Ich kann an eidesstatt versichern, daß das Geld immer noch nicht auf mein Konto eingegangen ist!!

Mfg Alf

​

Hello Spandauer44!

According to the reply from ZodiacBet Casino Team, it seems that the payment was already debited from their bank account but did not return. Have you tried to contact your bank with the standardized MT103 proof of payment which the casino has provided to you by email?

I have sent this payment slip from Zodiacbet to my bank again and am still waiting for an answer.

Regardless, however, Zodiacbet has not blocked my account, but has done so in such a way that I cannot open and play a single game. And nothing has been said about the matter of unauthorized credit card use in 3 cases.

Ich habe nochmals meine Bank diesen Auszahlungsbeleg von Zodiacbet gesendet und warte noch auf Antwort.

Unabhängig aber davon, hat Zodiacbet jetzt nicht mein Konto gesperrt, aber es so gemacht, daß ich nicht ein einziges Spiel mehr öffnen und spielen kann. Und zur Sache unbefugte Kreditkartenbenutzung in 3 Fällen, wurde noch nichts geäußert.

Dear Spandauer44,

Thank you for providing us with an update. I would like to ask you to let us know about any news you will receive from your bank regarding the payment in question. I will extend the timer to 10 days for you to provide you with the necessary timeframe.

Hello Spandauer44!

Are there any news about your payment or new information from bank?

I'm still waiting for my bank, unfortunately that seems to be taking time. But it is still unfair to block my acoubt at Zodiakbet for games just because of discrepancies. You can get in, but you can't play.

ich warte immer noch auf meine Bank, leider scheint das zu dauern. Aber unfair ist dennoch, nur wegen Unstimmigkeiten mein Acoubt bei Zodiakbet für Speile zu sperren. Man kommt zwar rein, aber man kann nicht spielen.

Hello Spandauer44!

I would like to ask you, were there any news from the bank? I believe the restrictions on your account are just for security reasons and once everything will be settled, you will be able to play just like before.

Hello Spandauer44!

We have not heard from you for a while. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.