Zulabet Casino - Das Spielerkonto wurde aufgrund einer ausstehenden Auszahlung geschlossen.

They closed my account and have not completed my withdrawal requested on 01/18/2024. Suspicious casino, likely a scam!

Fecharam minha conta e ainda não concluiram minha retirada solicitada dia 18/01/2024 . Cassino duvidoso , provalvelmente scam !

Dear adrianolimaky,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Zulabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you received any explanation from this casino as to why your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

A full KYC verification was not requested.

This was the first withdrawal (not completed).

The explanation they gave me was that the withdrawal was in progress (nonsense)

Não foi solicitado uma verificação KYC completo .

Esse foi primeiro saque ( não concluido ) .

A explicação que me deram , é que o saque estava em andamento ( enrolação )

Please forward any relevant communication between you and the casino regarding your account closure to veronika.l@casino.guru. Alternatively, you may post screenshots here. Thank you.

Dear adrianolimaky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.