Zythbet Casino - Das Spielerkonto wurde gesperrt.

I was blocked and had all my money confiscated without any right of return.

Amount confiscated 1833.30 reais

On October 22, 2021 a Friday appeared a 100% bonus and up to 1000 reais deposited.

I put in 1,000 and got another 1,000 in bonuses, so I got 2,000 in bonuses.

In that my total balance was 2000 bonus and I could only make a withdrawal if I made 5x the amount of my deposit which was 1 thousand reais, then I started to make bets and went from 5 thousand bets.

The result between losses and gains was the value of 1833.30, then I went to make the withdrawal on Sunday, October 24th, 2021 and the withdrawal was accepted via PIX plus the house Zythbet gave 72 hours for the money to be in my account. But when it was today an Email arrived from the Zythbet team saying that my account was blocked and all my money confiscated.

I didn't have any right to answers.

Good evening!

I disregard any type of accusation made by the website about my account, I have never used any type of measure that would violate the terms and conditions of the website. I always bet and ran the risk of losing the amount invested, but I was successful in the bets I made and managed to win a higher amount than invested, for this reason I decided to request the withdrawal and withdraw the withdrawals. If the site is accusing me of any kind of fraud, it should show me when it happened. Tell me where I committed fraud and what kind of fraud? I cannot be wrongly accused, nor have any value withheld without violating the standards of any company. I will seek my rights, as I know I have them, since anyone who is acting improperly, irresponsibly and criminally is Zythbet, when it blocks a person and retains their investments, without any kind of legal backing.

Fui bloqueado e tive todo meu dinheiro confiscado sem direito algum de reposta.

Valor confiscado 1833.30 reais

No dia 22 de outubro de 2021 em uma sexta apareceu um bônus de 100% e ate 1000 reais depositado.

Coloquei 1 mil e ganhei mais 1 mil de bónus dai ficou 2 mil de bónus.

Nisso meu saldo total ficou 2000 de bónus e eu so poderia efetuar algum saque se eu fizesse 5x o valor do meu depósito que foi 1 mil reais, dai comecei a fazer as apostas e passou de 5 mil apostados.

O resultado entre perdas em ganho ficou no valor de 1833.30 , dai fui fazer o saque no domingo dia 24 de outubro de 2021 e foi aceito o saque via PIX mais a casa Zythbet deu 72h pra o dinheiro estar em minha conta. Mais quando foi hoje chegou um Email da equipe Zythbet dizendo que minha conta foi bloqueada e meu dinheiro todo confiscado.

Nao tive nenhum direito de respostas.

Boa tarde!

Desconsidero qualquer tipo de acusação feito pelo site sobre minha conta, nunca utilizei qualquer tipo de medida que ferisse os termos e condições do site. Sempre apostei e corri o risco de perder o valor investido, porém obtive êxito nas apostas que fiz e consegui ganhar um valor superior ao investido, por este motivo resolvi solicitar o saque e retirar os levantamentos. Se o site está me acusando de qualquer tipo de fraude, este deve me mostrar em que momento isso aconteceu. Me digam aonde cometi fraude e qual o tipo da fraude? Não posso ser acusado indevidamente, nem ter qualquer valor retido sem ferir as normas de qualquer empresa. Buscarei meus direitos, pois sei que os tenho, já que quem está agindo de forma indevida, irresponsável e criminosa e a Zythbet, quando bloqueia uma pessoa e retém seus investimentos, sem qualquer tipo de respaldo legal.

Dear Joeferson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good Morning

My account was opened on October 19, 2021. I had the account successfully verified with all requirements made.

I played NBA games

I made football games

Unfortunately I was excluded without any right of reply and more suspected of defrauding.

It was going to be my first serve

Maie unfortunately had all my money confiscated.

Bom dia

Minha conta foi aberta dia 19 de outubro de 2021. Tive a conta verificada com sucesso com todos requisitos feitos.

Fiz jogos na NBA

Fiz jogos de Futebol

Infelizmente fui excluído sem nenhum direito de resposta e mais com suspeito de fraudar.

Ia ser meu primeiro saque

Maie infelizmente tive todo meu dinheiro confiscado.

Thank you very much, Joeferson, for your reply. Do I understand correctly that this issue is related solely to sports betting?

It's like I said before, I was blocked and I can't access and I had all my Balance In the amount of 1833.33 confiscated.

I didn't comment on any kind of fraud.

I invested 1000 reais to get another 1000 bonus.

Then it got 2000 bonus.

To be able to withdraw, I had to make 5 x the amount I had deposited, which was 1000.

Then I made more than 5,000 in bets, then between loses and winnings I was positive in the amount of 1833.30 then I requested the withdrawal and they gave a period of 72 hours, but a few days later I was blocked without any right of defense.

If they give me back at least the 1000 that I invest, that's fine.

É como eu falei anteriormente, eu fui bloqueado e nao consigo acessar e tive todo meu Saldo No valor de 1833.33 confiscado.

Eu nao comenti nenhum tipo de fraude.

Eu investi 1000 reais para ganhar mais 1000 de bonus.

Dai ficou 2000 de bonus.

Pra poder sacar eu tinha que fazer 5 x o valor que eu tinha depositado que foi no valor de 1000.

Dai eu fiz mais de 5 mil em aposta, ai entre percas e ganho eu fiquei positivo no valor de 1833.30 ai eu solicitei o saque ai eles deram um prazo de 72h, mais alguns dias depois eu fui bloqueado sem nenhum direito de defesa.

Se eles me devolver pelo menos os 1000 que investir ja esta bom.

Thank you, Joeferson, for your reply. Do I understand correctly that you have accumulated your winnings through sports betting exclusively?

That.

Isso.

Thank you very much, Joeferson, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.