Desiplay Casino - Il giocatore dichiara che il pagamento è in ritardo.

I have an account on desiplay.in and I have done KYC verification also. I won some amount approx 250000 INR and trying to withdraw 230000 winning amount but casino is declining my withdrawal request and after contacting support (only telegram support available where they do not respond) I was told that my payment provider has set withdrawal limit of 100000 INR per day hence I requested same but still my withdrawal request declined and support team told that we misspelled figure but the limit for withdrawal is 10000 INR only for 2r hours later on I was surprised when I realised that I am not able to play any game facing error and not able to place any withdrawal request as I can see that 'my account is blocked' please contact support and support team is not replying me. Casino guru team request you to please help me in this matter 😭🙏

Dear sachunarke,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I would like to to know you that my account is fully KYC verified and the casino blocked my account

Thank you for your reply, sachunarke. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that you have not received any explanation from the casino regarding this situation? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear sachunarke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I won amount only by playing live games of evolution. Somehow I managed to withdraw my winning amount but casino has blocked my account permanently and same is mentioned in their email that we are permanently blocking you to our platform. You can consider this complaint as closed. Thank you casino guru team for your efforts 🙂

Dear sachunarke,

I'm glad to hear that you have received your winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru