3 ore fa

Good morning, I played and won twice in 2 weeks without a bonus at this is vegas casino, and it was written in the first reply that payment would take 2-5 working days. After the first win, after the second, the department replied that payment would take 5-18 working days. I have everything in my emails. How is this possible?
Buon giorno ,ho gioccato e vinto 2 volte in 2 settimane senza bonus a casino this is vegas casino,e cera scrito nella prima risposta pagamento da 2-5 giorni lavorativi,doppo la prima vincitta,doppo la seconda mi ha risposto dipartimento che pagamento va da 5-18 giorni lavorativi,ho tutto nelle mail,come e possibile?
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