Librabet Casino - L'account del giocatore è stato bloccato.

I deposited € 200 on librabet855.com

I play slots I win € 249 and ask for the withdrawal, I don't know for what absurd reason they have frozen my account and there is no way to communicate with them

Ho depositato su librabet855.com 200€

gioco alle slot vinco 249€ e chiedo il prelievo, non so per quale assurdo motivo mi hanno congelato l’account e non c’è verso di comunicare con loro

Dear Desimonk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Desimonk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.