Lucky Days Casino - Il ritiro del giocatore è stato ritardato.

So I know 400 are a lot of fun, but now it's about the principle

As mentioned, 400 euros won account was already checked everything was chic.

Then payment option and enter amount the payment was accepted but did not arrive until now after several letters of the chat I was first told there was an update and problems then the message was wrong iban.

So I sent my bank statement as proof that I had not received anything that was coming oh yes wrong iban then he called another completely different one for days I just have to check it is really enough

Also ich weiss 400 sind nen kinkerlitzchen aber jetzt geht es mir ums Prinzip

Wie genannt 400 Euro gewonnen Konto war bereits schon geprüft alles schick.

Dann auszahlunsgsoptipn und Betrag eingeben die Zahlung wurde akzeptiert aber kam bis jetzt nicht an nach mehrmaligen anschreiben des Chats wurde mir erst gesagt es gab ein update und Probleme dann kam die nachricht falsche iban.

So ich meinen Kontoauszug hingeschickt als Beweis nichts erhalten zu haben was kommt oh ja falsche iban dann nannte er wieder eine komplett andere seit Tagen höre ich nur noch muss geprüft werden es reicht wirklich

Dear Julia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Have you completed the account verification successfully in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Julia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.