Mr Sloty Casino - Il giocatore ha difficoltà a prelevare le vincite.

I made the withdrawal request on June 2nd (after 40 days) and the transaction is still pending. It is not the first withdrawal, so all the master data and current verification processes are ok.

my support replies occasionally

Ho effettuato la richiesta di prelievo il 2 giugno (trascorsi 40gg) e la transazione è ancora in attesa. Non è il primo prelievo, quindi tutti i processi di verifica anagrafica e c/corrente sono ok.

mio supporto risponde saltuariamente

Dear Mario,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly that you passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward all the relevant communication between you and the casino kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Winnings Accumulated with bonuses, but the amount was withdrawable because I had played enough

KYC passed some time ago… other withdrawals have already been successful. But they were of a lower amount

Vincite Accumulate con bonus, ma l’importo era prelevabile perché avevo giocato a sufficienza

KYC passato diverso tempo fa…altri prelievi sono già andati a buon fine. Ma erano di importo più basso

Thank you very much Mario for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Mario,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Mr Sloty, not Mr Slotty. Thank you

Mr Sloty, non Mr Slotty. Grazie

Hello Casino Guru,

We apologize for the delays. The player's withdrawal was processed and will be received in the next few days. The player is informed on that.

Kind reqards,

Mitch

Customer Support Team

Mrsloty

Dear Mario,

let me know when you'll receive your winnings, please.

Received today. Thank you

Ricevute oggi. Grazie

Dear Mario,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru