Piggy Bang Casino - Il giocatore sta lottando per ritirare le sue vincite.

Hello, I have not been able to withdraw at Piggy Bang for 1 week. There are only 4 payment methods available, these are Eco payz, Netteller, Skrill and Much Better. But since I have none of these accounts and I will not be able to make them, I cannot have the money withdrawn. I always paid in there via Trustly and also had it withdrawn. Customer service says they have Trustly issues, can that be? The deposit also worked and in other casinos deposit and withdrawal via Trustly also works without any problems.

Hallo, ich kann bei Piggy Bang seit 1 Woche nicht auszahlen. Es werden bloss noch 4 Auszahlungsmethoden angeboten, das sind Eco payz, Netteller, Skrill und Much Better. Da ich aber keins von diesen Konten habe und auch nicht machenwerde,kann ich das Geld nicht auszahlen lassen. Ich habe dort immer per Trustly eingezahlt und auch auszahlen lassen. Der Kundendienst sagt, dass sie Probleme mit Trustly haben, kann das sein? Die Einzahlung hat ja auch funktioniert und in anderen Casinos funktioniert Ein- und Auszahlung per Trustly auch problemlos.

Dear Bettina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence. Could you please confirm that this was your first attempt to withdraw funds? If you have been advised by the casino to create a new account with a specific payment method, I would strongly recommend following the advice. Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela. Thank you for your response. I have been trying to withdraw money for 1 week, check in every day. The customer service wrote to me that they are currently having problems with Trustly and will inform me as soon as the problem is resolved and I could stand out about the other methods. But I don't want to open an account with the other providers because I don't need it and these accounts are all associated with high fees. So should I wait? With kind Greetings Bettina

Hallo Petronela. Vielen Dank für ihre Antwort. Ich versuche seit 1 Woche das Geld abzuheben,schaue jeden Tag rein. Der Kundendienst hat mir geschrieben ,dass sie derzeit Probleme mit Trustly haben und mich informieren, sobald das Problem gelöst ist und ich könnte ja über die anderen Methoden abheben . Ich möchte aber kein Konto bei den anderen Anbietern machen, weil ich das nicht brauche und diese Konten alle mit hohen Gebühren verbunden sind. Also sollte ich noch abwarten? Mit freundl. Grüssen Bettina

Dear Bettina,

Thank you very much for your quick reply. I fully understand how frustrating it must be for you, but please allow me to set the timer for 7 days and give some time to casino and the payment provider to fix the issue. If there’s no development by then, we will intervene. Thank you very much for your understanding. 

Hello Petronella, thank you for your answer. Ok then let's wait. If something should happen beforehand, I will let you know. But I think that nothing changes with the payment methods. With kind Greetings Bettina

Hallo Petronella, vielen Dank für ihre Antwort. Ok dann warten wir mal ab. Wenn sich vorher was ergeben sollte, sage ich Bescheid. Ich denke aber ,dass sich da nichts mehr ändert mit den Auszahlungsmethoden. Mit freundl. Grüssen Bettina

Hello Petronela, I just logged into Piggy Bang and I was finally able to withdraw my money via Trustly. The case can now be closed. Thank you very much for your effort.

With kind To greet

Bettina

Hallo Petronela, soeben habe ich mich eingeloggt bei Piggy Bang und ich konnte endlich mein Geld auszahlen lassen per Trustly. Der Fall kann jetzt geschlossen werden. Vielen Dank für ihre Mühe.

Mit freundl. Grüßen

Bettina

Great news Bettina. I will keep this complaint opened until your confirmation about a successful withdrawal. Please let me know when you’ll receive your winnings. Thank you in advance.

Hello Petronela, the money arrived in my account today.

With kind To greet

Bettina

Hallo Petronela, das Geld ist heute auf meinem Konto eingetroffen.

Mit freundl. Grüßen

Bettina

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Bettina for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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