0x.bet Casino - Il giocatore rischia l'autoesclusione differita.

Hello, I'm thinking of filing a complaint. Three days ago I sent an email requesting self-exclusion from the 0xbet betting site due to significant gambling problems. They didn't do it, and since the day of the email I've made deposits of between €3,000 and €4,000.

I have the right to claim; I have the emails and the income made from the day I sent it to the email until today.

Hola buenos estoy pensando en presentar una reclamación hace 3 días envié un correo para pedir mi autoexclusión del juego en la casa de e apuestas 0xbet por problemas importantes con el juego, no lo hicieron y desde el día del Correo hasta ahora habré hecho entre 3000-4000e de depósitos.

Tengo derecho a reclamar tengo los correos los ingresos hechos desde el día que envié al correo hasta hoy.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear marcialeix,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

To better understand the situation, please answer the following questions.

• When and how did you first request an account closure?
• Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
• Do you still have access to your account?
• Please forward the complete email threads of all your account closure requests, along with the casino's replies. Please do not send screenshots, but the original, uncropped email messages instead. My email is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Dear marcialeix,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru