1000 Spins Casino - Il ritiro del giocatore è stato posticipato.

I requested the withdrawal more than a month ago but N now it has not been processed, I always ask in the support chat but they always tell me that the withdrawal is in the standard period for security checks, they do not give me explanations it seems like I am talking to a chatbot

Ho richiesto il prelievo più di un mese fa ma N ora non è stato elaborato, chiedo sempre in chat di assistenza ma mi dicono sempre che il prelievo è nel periodo standard per i controlli di sicurezza, non mi danno spiegazioni sembra di parla con un chatbot

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

No, I have not made any withdrawals and the first withdrawal requested, I confirm that I have correctly verified the KYC verification,

At the time of withdrawal I did not have any active bonus and I have never received any bonus.

No non ho effettuato prelievi e il primo prelievo richiesto, confermo di aver verificato correttamente la verifica KYC,

al momento del prelievo non avevo nessun bonus attivo ansi non ho mai ricevuto bonus.

Dear Player,

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 1000 Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

We strictly recommend staying away from 1000 Spins Casino. I wish I could be of more help. The casino can reopen this complaint anytime.