1xBet Casino - Il prelievo del giocatore ha subito un ritardo.

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Dear Sahan99sl,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Karla and Casino Guru Team,

I would like to provide a critical update regarding my complaint against 1xBet. It has now been 18 days since my withdrawal request, which exceeds your 14-day recommendation.

I have been fully cooperating with 1xBet’s security team. However, they are repeatedly asking for a screenshot of a payment method named "Cards FTD WW AMPEEX LTD". As shown in the 15 screenshots I am attaching here, this specific method does not exist in my transaction history.

I have sent them my full withdrawal list (11 screenshots) covering all my activities, yet they continue to send automated replies asking for the same non-existent proof. Even after I sent the evidence today, they replied within minutes with the same template, proving they are not even reviewing my documents.

I am attaching:

The full list of my withdrawal methods (proving the requested method isn't there).

My recent email to 1xBet with all attachments.

Their automated response received today (5:47 PM) ignoring my evidence.

I kindly request your urgent intervention as the casino is clearly using bad-faith tactics to stall my payment.

Thank you.

"Attaching more evidence (Part 2)"

"Attaching more evidence (Part 3)"

Dear Sahan99sl,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

"Dear Karla,

No, I still haven't received my withdrawal. 1xBet continues to provide contradictory information. Recently, they sent me an email claiming that a specific withdrawal method (FTD WW AMPEEX LTD) is not displayed in my account.

Even though I have already sent them clear screenshots proving that this method is not available in my account, they have not provided any reply or acknowledgement to my emails. They are simply ignoring my evidence and delaying my payment without a valid reason.

I have also published a complaint on AskGamblers and submitted nearly 50 screenshots as evidence of their behavior. Please help me to get my funds back as this has been going on for nearly a month."

Dear Sahan99sl, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

"Dear Karla,

Thank you for looking into my case. Here are the answers to your questions:

Previous Withdrawals: I have never made any successful withdrawals before; this is my first one.

KYC Verification: Yes, I confirm that I have passed the KYC verification.

Bonus: I accumulated my winnings without an active bonus.

Games Played: I played both sports betting and casino games.

Communication: I will send the screenshots of my communication with 1xBet to your email address ([email protected]) right away.

Thank you for your support in resolving this."

"Hi Karla,

Just a quick update to confirm that I have sent all the requested evidence and the full communication history (61 screenshots in total) to your email address ([email protected]) as we discussed.

Please let me know once you have received them. Thank you!"

Dear Sahan99sl, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Dear Karla,

Thank you for your response. To clarify, this is my first time withdrawing from my account, and I have had multiple attempts rejected. Here are the updated details based on the additional evidence I am providing:

Withdrawal attempts: I first attempted to withdraw 10,900 LKR on 07.02.2026, which was rejected. Later, I tried to withdraw 11,000 LKR on 12.02.2026, which was also rejected.

Previous successful withdrawals: I have never had a successful withdrawal.

Payment method & Error: I used my Visa card to deposit funds. However, when I try to withdraw using the same or other methods, I often receive an error stating: "Withdrawals will only be approved when made using the same payment method that was used to make a deposit". This is confusing as I am trying to use my deposit method.

Current status: All my requests have been 'Rejected'. Currently, there are no active requests in my account.

I am attaching screenshots of both rejected attempts (07.02.2026 and 12.02.2026) and the specific error message I received. I am also attaching proof that their Twitter support has ignored my DMs since Feb 27th.

Thank you for your assistance.

"Hi Karla,

I have already emailed you 61 screenshots (to [email protected]) containing my full communication history with 1xBet and proof of the family relationship regarding the Visa card used.

I am also attaching the specific error message I receive. It claims withdrawals must use the same deposit method, but 1xBet continues to block my verified Visa card despite all the proof I've sent. Please review the 61 screenshots for the full details of this case.

Thank you!"

Dear Sahan99sl,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi [email protected] . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Sahan99sl,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from 1xBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear 1xBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi