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I am a very old player of 1xbet, earlier I used to get withdrawals but now my last two withdrawals were successful from 1xbet casino but my bank account was not credited. I talked to chat support and over email, they asked for a bank statement, I sent the bank statement, after that I received an email that the withdrawal from casino was successful, you should contact the bank, when I went to the bank no amount was credited to the bank, they verified the account statement and gave it to me, I sent that also to the casino, but still I did not get my withdrawal amount,

Dear Poojachauhan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation, could you please provide more details by answering the following questions:

• On which dates did your last two withdrawals occur?
• Could you specify which bank you are using for these transactions?
• Have you received any official payment confirmation from 1xbet after your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Withdrawal date - 31/05/2025 and 01/06/2025

i used Punjab National bank

Yes, I received official notification for successful withdrawal,

1. I talked to them on chat support and email and they told me that your withdrawal has been successful from our side. I also sent the bank account statement via email and contacted the bank. They verified the bank statement for me which I sent to the casino via email but even then the casino says that your payment has been successful from our side. I have not received my payment yet.

Sorry, I used HDFC bank for withdrawal

I received an email from 1xbet casino that I should go to the bank and write an official letter. I went to the bank but they said that they can only verify the account statement and give it to me. The account statement contains information about all transactions. Our bank does not allow us to give any letter. They gave me the account statement after verifying it with a seal and signature. I sent that statement to the casino but still the casino is not giving me my withdrawal.

Please forward me the emails between you and the casino regarding the missing payment at [email protected]. Thank you for your cooperation.

I did forwarded all conversation between casino and me

Thank you very much, Poojachauhan, for providing all the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Poojachauhan,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 1xBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and send here some proof that the money have been sent from your side?

Thank you in advance for providing the information.

Dear Poojachauhan,

Thank you for the update!

That's a good start! Hopefully, in the meantime we wait for the casino's response, the second one will arrive as well.

Hello! Thank you for contacting us. Please provide the following in order so that we could check your transaction:

Your gaming ID, date, time, amount, payment system and the transaction screenshot. As soon as we have information of your case, we will get back to you

Dear Poojachauhan,

Can you please provide the casino these information?

Please let me know once you do.

Thank you very much for cooperation

Dear Poojachauhan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martina
Casino.Guru