1xBet Casino - Le transazioni del giocatore sono in ritardo e non ancora risolte.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

As per your missing withdrawal, could you please send me a bank statement covering the relevant period? Additionally, have you made any successful withdrawals in this casino before?

You can reach me via email at [email protected].

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for taking my case.

Regarding the missing 6,874 EGP deposit: I want to clarify that Vodafone Cash is an instant mobile e-wallet, not a traditional bank transfer. I have already contacted Vodafone Cash. They confirmed the transfer was 100% successful on their end and provided the official receipt. The issue is that 1xBet received the funds but their internal system marked my deposit as "rejected," and they are refusing to manually credit my account. Their hands are not tied; they simply will not credit the delivered funds.

Regarding the missing 2,000 EGP withdrawal: Because this is a mobile wallet, I do not have a traditional 'bank statement.' However, I will immediately email you my official Vodafone Cash transaction history for the relevant dates showing that this 2,000 EGP never arrived.

Finally, yes, I have been a loyal customer for over 2 years and have made many successful deposits and withdrawals using this exact same Vodafone Cash number. My account is fully verified and i made thousands of transactions.

I will send the email with my transaction history now

and i already waited more than1 month i am being so patient i just want to see progress or be given timeframe

Dear Player, thank you for the update. Could you please confirm whether all of your deposits have been credited?

As for the withdrawal, could you let us know how long did your last successful withdrawal took to be processed? Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Thank you in advance for your reply.

If you need proof that these specific funds never arrived, I am fully prepared to provide a live video recording from a second phone showing my complete Vodafone Cash transaction history since the day of the transaction to this day.

Dear Player, thank you for your response. I am glad to hear that your deposit has been credited.

Could you please forward the screen recording of your transaction history to my email?

Thank you for your patience and cooperation.

dear attila

i have sent you the record in google drive link because file size is 49 mb in reply in my previous message to you

Dear Player, thank you for your email. Unfortunately, we cannot proceed with the evidence submitted, as the video only encompasses a limited timeframe and the transactions that occurred after February 28th are not included. Would you be so kind as to share your complete transaction history for the period following this date in PDF format?

Thank you in advance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear marwanmahmoud777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila