5bet Casino - Il ritiro del giocatore è stato posticipato.

Hi, I took advantage of the "200 FREESPINS" promotion by depositing the required amount. After receiving the free spins, I won €22.50 on the designated slot machine. I then wagered the money I initially won on Aviator, reaching about €13.50. Since I could subsequently withdraw it only via bank transfer and not via cryptocurrency (the method I had used to deposit), I wagered this €13.50 on Crazy Time, winning €60. I initiated a cryptocurrency withdrawal request for my deposit of about €15 in Litecoin, and another withdrawal request via bank transfer for the €60 I won on Crazy Time (not bonus funds, but rather funds I had wagered and won). The bank transfer withdrawal was cancelled because they requested documents, which I promptly sent to the site. The crypto deposit withdrawal was successfully processed. I then attempted to withdraw the €60 I had won via bank transfer. The withdrawal was cancelled again and my funds were stolen (it was not bonus money, but I won it)

Salve, ho usufruito della promo "200FREESPINS" depositando l’importo richiesto. Ricevuti i free spin ho vinto 22,5€ sulla slot preposta. A questo punto ho giocato i soldi vinti inizialmente si aviator arrivando a circa 13,5€, successivamente potendoli prelevare solo tramite bonifico e non attraverso le crypto (sistema con cui aveva depositato), ho giocato questi 13,5€ sul crazy time vincendo 60€. Ho avviato la richiesta di prelievo crypto per il deposito da me effettuato di circa 15€ in litecoin e un’altra richiesta di prelievo tramite bonifico bancario per i 60€ vinti al crazy time (non fondi bonus quindi, ma da me giocati e vinti). Il prelievo tramite bonifico è stato annullato perché sono stati richiesti dei documenti, che ho prontamente inviato al sito. Il prelievo del deposito crypto è stato correttamente eseguito. A quanto punto ho provato a riprelevare i 60€ vinti tramite bonifico. Il prelievo è stato nuovamente annullato e mi sono stati sottratti i fondi (non erano soldi bonus, ma da me vinti)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any deposits or withdrawals between the wagering of the bonus funds and the capping of the winnings?
• Could you please provide a link or a screenshot of the bonus that you activated and played with?
• Has the casino offered any explanation regarding the reduction of your winnings?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila